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Nest Protect

Forum Posts

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by Diamond Product Expert
  • 2105 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 125029 Views
  • 243 replies
  • 11 kudos

Wiring Harness Replacement

Does anybody know where I can get a replacement wiring harness. My contractor lost it during a home remodel and I have not been successful in finding a replacement. Google customer service was no help as the unit is 5 years old and out of warranty. T...

JoeCross by Community Member
  • 872 Views
  • 4 replies
  • 0 kudos

Can't connect after changing modem and password.

I have 3 smoke detectors. I changed modem and router. I go to Settings but nothing says DEVICE OPTIONS. The app's instructions don't reflect what I'ms seeing. Now what do I do to change my modem and password settings?

Ragusea by Community Member
  • 1723 Views
  • 9 replies
  • 0 kudos

Nest Protects & Unifi

Hello all,We have had 5 nest protects for about 3 years now. Recently 1 of them was showing offline, so wanted to reset it. During that process it refused to reconnect, so assumed it was faulty.Fast forward to a few days ago, took all 5 down, they're...

coupeman by Community Member
  • 1172 Views
  • 3 replies
  • 0 kudos

App states power out on all devices

I had 5 nest protect. Just did my basement I added 4 more after 4 days they all say power out. I didn’t lose power. It refuses to go to green. I have to pass an inspection and it looks like I will have to obtain regular smoke detectors/carbon monoxid...

Resolved! P.009(0.80) Error

Trying to add nest protect to profile. Gets all the way to the final step then fails. From other threads it appears this is a bug in the firmware update 3.5.03. Is google actively working to correct this issue? Is there a way to revert pack to previo...

blingerf by Community Member
  • 17129 Views
  • 82 replies
  • 0 kudos

Future for Nest Protect (Smoke and CO sensor)

Does Google plan to continue support for Google Protect smoke and CO sensors? I may be coming up on the date to replace some of the sensors in my house and I want to know the plan for the next 5-7years. The ADT partnership and discontinuation of supp...

EI_Joe by Community Member
  • 1026 Views
  • 2 replies
  • 1 kudos

Nest Protect notification

Is there any way to make the notifications "obnoxiously unavoidable?" It seems like the standard "ding" is too easy to ignore with junk text bombarding my phone constantly. Isn't there a way to distinguish between a junk text & my house is on fire?Fe...

jbh by Community Member
  • 1533 Views
  • 8 replies
  • 0 kudos
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