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Apps / Account

Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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WiFi Migration

I've loaded the Goggle Home App and tried several times to add my Google Nest. The Home App doesn't find my device. I'm frustrated since I don't know why it isn't finding it since it's up and running great. I loaded Nest just to iif it could find it ...

jollifga by • Community Member
  • 702 Views
  • 4 replies
  • 0 kudos

Subscription issues

I wasn't sure really what to put this under but, we have the issue that our subscription is under the old nest account and we migrated to the new Google when we added new devices. For a little bit we ended up with 2 subscriptions and we canceled one ...

Shena by • Community Member
  • 678 Views
  • 4 replies
  • 0 kudos

New Router - trouble installing Nest Camera with floodlight

We got a new router and needed to reinstall all our devices. All (Google Home, Nest thermostat, Nest Floodlights, Hue lights, etc) have successfully been re-installed except for a Nest Camera with floodlights. We get to the step where it is says "Con...

Help with set up the cameras

I have two nest cameras but they’re not recording 24 hours it’s always cut the videos I can’t see happens because the videos are not complete

Jdilbertt by • Community Member
  • 1236 Views
  • 8 replies
  • 0 kudos

Changing ownership

We have recently sold our home and the new owners need access to the front door key pad and thermostat.How do we hand over ownership? Do we need to delete our account first and then they set up an account?

KarenW1 by • Community Member
  • 975 Views
  • 5 replies
  • 0 kudos

TCL Roku Tv connected but not working

On the Google Home App is shows my TCL Roku Rv. It shows it's on which it's on. It shows it's off which it's off. But I can't control it from the Google Home App or Google mini.

redsunshyn by • Community Member
  • 3647 Views
  • 25 replies
  • 0 kudos

New Google Home Ap user is being asked to migrate from Nest????

Wife just setup a google account (.gmail) and then I invited her to join Google Home (as a manager, same as myself) so that she can see and control the Nest Cam Batteries newly installed. After she down loaded the Google Home Ap & signed in, the Came...

Thumper1 by • Community Member
  • 569 Views
  • 3 replies
  • 0 kudos

Foxtel no longer linked

I have Foxtel linked to my google home app but when we try to stream on the google nest hub the foxtel is no longer linked error message appears.I have installed the beta version of foxtel go, have rebooted rhe nest device and factory reset it. After...

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