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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Heatlink Dying

Hi my Heatlink is constantly loosing connection. Nothing has changed in my home and it has always worked perfectly. I’ve been through all the recovery procedures and it has connected but doesn’t last and now I have to run my heating on manual can you...

Resolved! Heatlink has stopped working

Hi my Heatlink is constantly loosing connection. Nothing has changed in my home and it has always worked perfectly. I’ve been through all the recovery procedures and it has connected but doesn’t last and now I have to run my hearing on manual can you...

Nest Thermostat

Hello, How do I change an account on a Nest thermostat. I did reset and nothing happened. I moved in two years ago. I noticed in the middle of the night the thermostat drops significantly every night. Instead of me having to get up at night and adjus...

Tamara_11 by • Community Member
  • 504 Views
  • 4 replies
  • 0 kudos

All routines are missing

Like others have described, all of my routines are gone from the Google Home app. I can’t see or edit any of the dozen+ I have created over the years, and my sunset-based ones have stopped working entirely. Just about ready to become an Al exa househ...

Computer is blocking access to Nest Home

I'm unable to access Nest Home website (spinning box). But it is only happening on one computer on my home network. I can access it on another computer (using the same Google account) and with the phone app. So there is nothing wrong with the cameras...

Resolved! Smart Life Blubs

Hello, I have a smart life bulb which I linked to my Google Home. It was working for the first week in January without any issues. Since the first week of January it has been appeared offline in Google Home. I've linked and unlinked the Smart Life ap...

Irishlad by • Community Member
  • 985 Views
  • 5 replies
  • 1 kudos

Resolved! Casting from laptop to tv - laptop has noise issue

after casting my dell laptop to my panasonic tv, my laptop is making consistent noise (it doesnt stop unless i mute my laptop speaker, which does not solve the issue). kindly seeking for guidance to resolve the issue.

karl27 by • Community Member
  • 1007 Views
  • 7 replies
  • 0 kudos

Chromechast problems

Hello. I deconected the chromcast device from Netflix account and now i can't/ I don't know how to log in again. If i try to cast directly from netflix app it says that both devices should be connected to the same netflix account.

Google Home App Not Syncing up with Nest App

Yesterday when I installed the Nest Thermostat the Google Home app wouldn't recognize it even though it is a 3rd Generation Thermostat. So I had to install it via my Nest app. I thought this was supposed to be synched up? Now, I'm trying to give my s...

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