cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Help Center

Forum Posts

Start a conversation

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15730 Views
  • 0 replies
  • 6 kudos

Cameras won’t connect to app

I can’t add my cameras to google home. The 1st one works but the other 2 won’t add to the home. Every time it says it is trying to link to a device and says something went wrong. It’s beyond frustrating please help

Cb4221 by • Community Member
  • 587 Views
  • 1 replies
  • 0 kudos

nest camera

I have a nest cam connected to my home wifi., monitoring my front door. it is working fine. I would like to move the camera to a new house with no internet access or power., I would like to leave it for ,say one week. then bring it back to my home . ...

Nest hello doorbell offline after install

I’m having trouble with the nest hello doorbell staying connected. For four or five times now i unwire the doorbell and reinstall it’s wired connection only to have the doorbell drop connection 30 minutes to 2 hours later. Connection never resumes un...

ArchAdams by • Community Member
  • 791 Views
  • 3 replies
  • 0 kudos

Battery doorbell doesn’t wake up

My doorbell has stopped waking up when anyone approaches. I’ve done a factory reset and full reinstall and it’s still the same. Does anyone have any suggestions other than a warranty replacement?

New camera doesn’t have a QR code?

I bought an additional nest camera and in order to add it , I have to enter the QR code. There is no QR code on the back or bottom of the camera?? Does anyone know what to do?

Gittlers by • Community Member
  • 578 Views
  • 2 replies
  • 0 kudos

Nest Doorbell peeling

I recently noticed that my Nest Doorbell is peeling. After doing some research online I realized that this is actually quite common and it seems like it is a product defect. While speaking with support they told me that since I am out of warranty (3 ...

Lucas1 by • Community Member
  • 413 Views
  • 1 replies
  • 0 kudos

Nest Doorbell Died

My wired Nest Doorbell that I purchased in Fall 2019 just stopped working. I did some searching online and seems like I'm not the only one.I spent about 30 minutes with Google support who was not helpful. When I plug it in through the USB adaptor it ...

sethburr by • Community Member
  • 790 Views
  • 1 replies
  • 0 kudos

Nest cam outdoor setup

I'm trying to set up my nest cam outdoor with no luck. I've tried everything on the help page - restart the camera, the app, the router, moved it closer to router and further away and have changed router settings to the recommended ones. Nothing work...

aeronene by • Community Member
  • 553 Views
  • 2 replies
  • 0 kudos
to vote
Labels