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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15392 Views
  • 0 replies
  • 6 kudos

Nest cameras no longer online

I have 2 new battery powered nest camers that were setup successfully and both charged to 100%. Both were connected to internet then both went offline and will not reconnect. I have tried to readd them with no success.

Darylj426 by • Community Member
  • 105 Views
  • 1 replies
  • 0 kudos

doobell will not transfer to other phone on invite

We installed a gen 2 doorbell with nest audio speaker and mini speaker. Everything shows up and working on the main phone that we did the setup on. When we do invite and transfer system to another phone (husband& wife) so they can both have the syste...

porter55 by • Community Member
  • 102 Views
  • 3 replies
  • 1 kudos

Cannot connect to NEST camera

Hello, I have previously connected this NEST camera to my Wi-Fi and Google home app and it worked for about a month. Then it randomly stopped working and I tried to factory reset and now I cannot connect. When I factory reset and try to connect, ther...

Estherk by • Community Member
  • 90 Views
  • 1 replies
  • 0 kudos

Timeline viewing live history

Scrolling through the timeline it keeps jumping to current time. Makes it very difficult to view timeline for past live recordings. The timeline shouldnt prevent you from viewing it by always keep jumping back to current live view. Very frustrating.

Can't reconnect my doorbell with new wifi

I change my router of my wifi now I can't reconnect my nest doorbell battery. I already did my cameras and my Google assistant but the doorbell doesn't let me reconnect it keeps saying to get closer to the doorbell and I'm like on top of it. My phone...

Ymurua by • Community Member
  • 81 Views
  • 2 replies
  • 0 kudos

How do i talk to a live agent?

How do I get a live agent as it's like pulling teeth to get help I need a phone number or I need someone to call to call me at ****** Having subscription issues with 2 Google emails and I hate Google email. Getting help sucks and google sucks Please ...

Solo6715 by • Community Member
  • 122 Views
  • 1 replies
  • 0 kudos

cameras do not record events between 2200 and 0700

i have 2 wired camera's, fast internet in range and a nest aware Plus subscription.my cameras record nothing between those hours anymore. they fully operative. i even created an automation that restarts them at 2205 to be sure they are working. the d...

MichNi by • Community Member
  • 103 Views
  • 2 replies
  • 0 kudos
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