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Cameras and Doorbells

Blog Posts

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 13607 Views
  • 0 replies
  • 5 kudos

Resolved! Night vision nest cam wired

i have a question about this cam... I think the IR leds are insufficient...The night stream is very opaque but if i turn on the old cam you can see a better image.I think my cam is defected, right?

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Trouble Logging into Google Nest

Hi There, I am trying to set up some new devices and I could not create a nest account with my existing Gmail account because it is a G-Suite account? I created a new gmail account and set up a nest account with that but every time I try to log in it...

TR by Community Member
  • 1966 Views
  • 3 replies
  • 0 kudos

Resolved! Google Nest Hello Doorbells both cracked and peeling...

Both my Nest Hello Doorbells still work, but the glass/plastic whatever clear stuff is around the camera is cracked and peeling.The front of the house is a western exposure so there's no getting them out of the afternoon sun.Did I miss a warning labe...

Goros by Community Member
  • 7904 Views
  • 17 replies
  • 0 kudos

Resolved! No event detected

We've had our driveway cam for several years. Just yesterday, I migrated to Nest Aware. Now there are gaps that say No Events Detected, which may or may not be true, who's to know for sure?? However, I want to be able to scroll through and see a cont...

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Lisalev1 by Community Member
  • 3197 Views
  • 4 replies
  • 0 kudos

Resolved! Nest Cam with floodlight

I have my nest cam with floodlight already installed but every time I go to add it to my Google home app and follow the directions it says something went wrong. Any help with troubleshooting?

Kgonzales by Community Member
  • 26479 Views
  • 20 replies
  • 4 kudos

Resolved! Got a new phone and all my devices are gone in Google home.

This is really more of a Google Home issue. I broke my iPhone 12 and got a new one. Transferred all the data just fine and google home worked perfectly. All my devices were there. Then I upgraded to the new iPhone 13 but when I opened up Google Home ...

Eliot by Community Member
  • 8719 Views
  • 6 replies
  • 4 kudos

Nest door bell won’t play video recording

I have a nest door bell and I have paid for the nest aware subscription but whenever I try to play a video recording it just shows how long the video is and a screen shot, but won’t actually play the video. I have check my modem and rebooted. It is w...

aradams1s by Community Member
  • 1293 Views
  • 2 replies
  • 3 kudos

Resolved! Google Nest Cam and Floodlight Mounting Limitations

Hello, All – I'm wondering if it's possible to mount this on a horizontal surface (ie under a soffit for instance) instead of on a vertical surface (ie the "default" method along a wall) as indicated in all the instructions. Are there any limitations...

WinterMute by Community Member
  • 1470 Views
  • 3 replies
  • 0 kudos
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