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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15732 Views
  • 0 replies
  • 6 kudos

One manager of home can’t see devices

Help! I’ve set up a home and devices, and I’m able to view and manage all devices. I added another manager with full access, and in the Google Home iOS app she is able to see that there are devices in the home but they appear offline.When she logs in...

hskaufmann by • Community Member
  • 1999 Views
  • 11 replies
  • 0 kudos

Face assigned to wrong person

My doorbell keeps assigning to one of my daughters the face of my husband and other daughter, or sometimes even extended family members. Ok, related people can look similar. But the only option I have is to delete the wrong faces. It would be REALLY ...

SongMom8 by • Community Member
  • 1759 Views
  • 4 replies
  • 0 kudos

Google camera not identifying people correctly

Hello,I have a number of nest cameras and one of them covers the road outside. I have set a zone and to eliminate notifications from outside the zone. However i still get notifications of "people" outside of the zone. It also seems these people are c...

Andybrad by • Community Member
  • 687 Views
  • 1 replies
  • 0 kudos

Nest Wired Doorbell buzzing

Hi there, I have had nothing but problems with my wired Nest Doorbell. I initially installed it and couldn’t get the indoor chime to work unless I removed the white resistor puck. However, in doing this, the doorbell would buzz constantly inside the ...

Pickle123 by • Community Member
  • 533 Views
  • 2 replies
  • 0 kudos

Theft claim denied - terrible customer service

I had two of my 5 nest cameras stolen about 20 days ago. I followed all of the steps to get them replaced. First they denied my claim because I sent in the wrong police report. When I corrected everything, they said that one of the cameras had been o...

Digsmgi by • Community Member
  • 647 Views
  • 3 replies
  • 0 kudos

Nest camera outdoor wires crumbling

Have had the camera for about 4-5 years and it’s always been outdoors. Just noticed the wires are completely deteriorating. I know warranty is probably expired, but is there any way to fix this? Would electrical tape work? Or is there another solutio...

Tony294 by • Community Member
  • 488 Views
  • 2 replies
  • 1 kudos

Resolved! Nest Camera Gen 2 Won't Connect After New Router Install

I recently swapped out my routers and have a mix of 6 Nest Gen 1 cameras and a couple Nest Gen 2 cameras. I was able to reconnect the Gen 1 cameras just fine but I can't get the Gen 2 cameras to reconnect.I've done the following:-Removed the camera f...

jojo2fast by • Community Member
  • 847 Views
  • 1 replies
  • 1 kudos
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