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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15746 Views
  • 0 replies
  • 6 kudos

Outdoor camera not detecting motion

We have had our nest outdoor cameras for under a year and one of our cameras recently stopped detecting any motion. It will show us a live feed, but no motion detection. I have tried all of the troubleshooting with no change! Help!!

SarahV by • Community Member
  • 841 Views
  • 4 replies
  • 0 kudos

Resolved! Clips are too short to be useful

I have a 1st gen Nest Camera IQ (outdoor) with Nest Aware. It grabs clips that are appropriately long enough to be able to see an "event." If the person is in my porch for 10 minutes, I can grab that 10 minute clip. It works as well today as it did t...

cpultz by • Community Member
  • 3976 Views
  • 9 replies
  • 3 kudos

Cameras Won't Detect or Record at Night

I have brand new (6 days old) Gen 2 Cameras x 2 and whilst they work perfectly during the day at detection and recording, as soon as it gets dark they are failing to detect movement and therefore not recording people walking basically right in front ...

JDG123 by • Community Member
  • 1555 Views
  • 10 replies
  • 0 kudos

New phone and router

Had phone stolen, got new phone and at same time had new internet service installed with new router. Now neither camera will hook up. Tried reset button, each step, now it won't connect to camera or phone. Getting really frustrated.

ScottA by • Community Member
  • 601 Views
  • 3 replies
  • 0 kudos

Resolved! 2nd Gen Doorbell chime adapter not working

I have a mechanical chime which works well with the 2nd gen google doorbell. When the chime attachment is install it will not work no matter what options I change on the app. Any thoughts? Just not use the chime attachment?

nw1031 by • Community Member
  • 2086 Views
  • 9 replies
  • 0 kudos

Stop notifications for certain faces

It would be great to selectively mute familiar face notifications for people who live in my house. I don't need to receive a push notification every time I walk in or out of my house. Obviously I know I was there. Same for my immediate family. I'd st...

Resolved! Live video unavailable

Hello,My wireless doorbell is recording movement, but I am unable to get live feed from my pixel 3a, pixel 6xl or either of the two google displays. I have pulled the doorbell and used the pin hole to reset the device several times(until you see the ...

Lebert32 by • Community Member
  • 969 Views
  • 3 replies
  • 0 kudos

Can nest doorbell short out the chime?

Installed new nest door bell. All worked fine then the actual chime unit inside house stopped. Smelled like a short. Nest doorbell seems to work but guessing it’s on battery. any advice?

JohnMans by • Community Member
  • 845 Views
  • 3 replies
  • 0 kudos
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