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Cameras and Doorbells

Blog Posts

New updates to Google Home for camera users: new AI image detection, requested f... Read more

Nest Cam Outdoor (1st gen) expanded support rolling out into Public Preview for ... Read more

Nest Cam Indoor (1st gen) expanded support rolling out in the Public Preview of ... Read more

Forum Posts

New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Nest Cam set up

CLicking through the terms and conditions in the set up portal on the Google Home app, i reach the 'Supplemental Nest Terms', and after clicking agree here there is an error screen reading "Problem connecting to cloud" - "Please try again later". The...

Product Stolen

Can anyone help me figure out how to go back to yesterday afternoon’s recording and see when a package was stolen from my home. It was between noon and 3pm. Please help!!

shan4614 by Community Member
  • 387 Views
  • 4 replies
  • 0 kudos

Why Is Nest Aware Only Recording Short Videos

Since enabling my Nest Aware on my cameras, it's recording movement and people but only in short back-to-back videos. Time length is inconsistent. 15s, 7s, sometimes 1 minute. How can I get it to be one consistent video?

Doorbell

In terms that a 67 year old retired lorry driver can relate to, how do I connect my Google Doorbell (battery) to my Nest Hub Max? The Doorbell is connected to my phone, and alerts me to people at the door, and I would like the Nest Hub to do the same...

RichardSk by Community Member
  • 499 Views
  • 5 replies
  • 0 kudos

Plugged in flood camera doesnt record after 11pm

Every night around 11pm my floodlight camera stops recording. I have the nest aware pro so should allow me to go back and see the nights recording. I get an error saying cant connect to the camera. Happens every night for this camera. Door bell works...

Cant connect to assisting device

Look - this forum is filled with the same issue - if you have a household full of Google devices, the setup is massively broken. Why? Well from what I can tell they tried to make the setup easy by sharing wifi information between devices via Bluetoot...

jonR by Community Member
  • 728 Views
  • 10 replies
  • 1 kudos

Faulty Google Hello Doorbell - how to escalate

I have a wired Nest Hello Doorbell, that has stopped working. I have gone through endless trouble shooting with Google and now need to escalate the issue as i'm unsatisfied with the progress. Case no is 3-4706000032630. I've also currently paying for...

Nest Cam with Floodlight

Purchased a nest cam with floodlight last week. Installed and everything worked great. Then my floodlight icon on Google Home app showed offline. Cam worked fine, and floodlight would activate with motion. I tried to fix by removing device from app, ...

Cheesz74 by Community Member
  • 681 Views
  • 9 replies
  • 0 kudos
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