Showing results for 
Search instead for 
Did you mean: 

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

ChromeCast Can't be seen by Home

Two days ago I tried to setup a Chromecast in my garage through a new WIFI extender, where it had previously worked but had a weak signal to the router. I found that after resetting and setting up chromecast through the wifi extender that the Google ...

sfvqerd by Community Member
  • 5 replies
  • 2 kudos

Poor WiFi connection after adding new Chromecasts to home

I've had a Chromecast with Google TV (4K) for several years and enjoyed it so much I recently bought two more.Since adding the new Chromecasts, all 3 have been plagued with terrible WiFi which renders them unusable (<1 Mbps download). I have two Nest...

AL127 by Community Member
  • 6 replies
  • 0 kudos

Some apps not working

When trying to stream content from Disney + or from Prime Video i keep getting error messages or subscription error messages. I contacted both disney and prime and my subscriptions are fine. They just wont work. I can cast from my phone just not in t...

Kids access to library purchases

Items purchased in the Google tv app on the parents profile is not visible on the kids profile unless the content is "eligible for family library" but the issue is we buy these movies for our kids, pay the money for the movies but the kids can't watc...

ReneeP by Community Member
  • 3 replies
  • 1 kudos does not work with Chromecast works fine on my android tablet.I can see the live game.When I try to screen cast the game using Chromecast on my tv's HDMI slot it shows all of the banner and box score, and even broadcast the sound of the game, except the video box of...

Chromecast started to cast in wrong aspect ratio

Ok, as if the no 5.1 audio output wasn't enough of a problem for the last 10 months, now our GCCTV4K is now starting in the wrong aspect ratio every morning! The only way to fix it is to do a reboot, the picture appears to be zoomed in, only seeing t...

Audio visual layout.jpg
Texml320 by Community Member
  • 3 replies
  • 0 kudos

Google Chromecast Stuck On Logo

Hey there. Was browsing tv shows on my Chromecast when the screen suddenly cut to black and the Chromecast became unresponsive. The reset button didn't do anything, and no matter how long the button was pressed it didn't initiate the reboot cycle, al...

to vote