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Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

chromecast with TV 4k stuck at 720p

My TV has been working in 4k from a raspberry PI4 and fire TV for a while now but thought I'd get a 4k Google TV stick to blend in with my Google nest's I've plugged it in to the same HDMI port but I'm not stuck at 720p in YouTube, netflix and prime ...

jonny190 by Community Member
  • 4 replies
  • 0 kudos

Factory reset chromecast

Hello. How do i FACTORY RESET my chromecast ? I'm disabled - i cannot go behind my TV or get on the ground etc. i do not know which VERSION I've got of chromecast- Ive had a person in earlier today to set up a new modem, but they've gone & now I find...

gordonisnz by Community Member
  • 10 replies
  • 1 kudos

CcwGTV "For You" Unable to Load- Retry

I waited a few months to see if the issue would resolve itself as things sometimes do. I also found several similar posts but the solutions have not helped. I have CcwGTV HD. It's updated. Apps are updated. The "For You" section used to show things I...

Resolved! Cannot cast from phone but pc is good

I recently changed routers, and I set the SSID and password the same as the old one. Now I cannot cast from my phone to the chromecast, but it works flawlessly on pc (as it did before). Any help would be appreciated.

Zieneth by Community Member
  • 7 replies
  • 0 kudos

chomecast device: problem when login to the google acccount

I am trying to install the Virgin Plus TV app through a chromecast device.I am able to login to my google account providing my username and password.I an then prompt to to go through 'I am not a robot' phase .I am presented with a grid of a few pictu...


My White Chromecast 4K (plugged into an HDMI port on my Roku TV) connects to my WiFi LAN good and reports a strong signal, but reports there is no internet access here. My router sees the connected device and reports a strong connection. When I reboo...

goodbot by Community Member
  • 2 replies
  • 0 kudos

Chrome won’t connect to my Wi-Fi

My chrome cast is probably very old. It worked fine with the previous Wi-Fi, but we’ve moved house 3 years ago. I’ve not used it since then, but now I want to use it again, it still retains in its memory the old Wi-Fi router & the old name. The scree...

Gidu by Community Member
  • 4 replies
  • 0 kudos

Volume Bar stuck on screen

The volume bar is stuck on the screen at full volume. I have tried disconnecting the chromecast but it appears each time I turn on the TV. Please help

walkerd18 by Community Member
  • 3 replies
  • 1 kudos
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