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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Resolved! how to change number in alarm nest

I changed my phone number. Now I don't get notifications. I can't enter nest settings! because nest sends a verification code to the old number which I no longer have !! what to do help me! How can I change the number to a new one so that I would rec...

Shi777 by • Community Member
  • 722 Views
  • 2 replies
  • 0 kudos

Nonresponsive Key pad

My Yale Nest Lock wont connect and the keypad is nonresponsive. I can't one-touch lock with the Yale button or use the numbers to enter a code. The screen does light up when I use the app to lock it, but it doesn't respond to touch. This makes it unu...

Moodies by • Community Member
  • 601 Views
  • 3 replies
  • 0 kudos

Nest Secure won’t connect to Wifi

We’ve had our secure for years no problem. Then last week it dropped the Wi-Fi and we can’t get it to connect for anything. We’ve done both the resets… holding down 2 and 5. Neither works. When we go through the add new product it won’t find any Wi-F...

Resolved! Nest Connect

Can I use one Nest Connect for two separate Yale locks? Both locks are within close proximity of the Nest Connect. Haven't purchased the second Lock yet so before placing the order need to know if I another device required.

Yale Error Message - Couldnt lock deadbolt

I use the NEST YALE lock for my rental property.I changed my batteries in mid-May at the start of the season. I have been constantly getting an error message "Couldn't lock the door" yet the deadbolt is closed. It is very annoying for my guests and m...

SpruceDr by • Community Member
  • 615 Views
  • 3 replies
  • 0 kudos

Nest X Yale Lock Issues

Hi! I have had the Nest X Yale lock for almost 3 years and it has almost NEVER worked. It is constantly offline and I cant use the app to open or close the door. The deadbolt part still works when typing in the pin. It WILL NOT connect to the app or ...

vweaver by • Community Member
  • 1443 Views
  • 9 replies
  • 1 kudos

Power Outage

Every time we have a power outage that lasts longer than an hour, our Nest Connect and Nest x Yale lock does not want to reconnect until I factory reboot both. It's really inconvenient to have to do this EVERY time. Is there a way to make sure they b...

TY13RS by • Community Member
  • 1430 Views
  • 5 replies
  • 2 kudos

TO26 error when trying to connect Yale lock

Keep getting a TO26 error when trying to connect my yale lock to nest. I’ve run through the trouble shoot guide and it mentions the error but doesn’t say what it is. Also what is the correct way to keep the lock awake during connection? The app says ...

Billjones by • Community Member
  • 825 Views
  • 4 replies
  • 1 kudos
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