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Chromecast
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Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
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Resolved! Chromecast Remote Batteries/Battery draining

If I leave the batteries in the remote, (and the TV is off,) they'll be dead within 8 to 16 hours.With no luck, I've already been through similar posts that suggested things like factory resetting it, repairing it to the CCast unit, etc. etc.Luckily ...

Chromecast stopped working

Purchased two units 3 months ago. Yesterday one (den) stopped working, wont turn off/on, move buttons, volume nothing. Changed batteries, tried all suggested restarts, nothing. Moved the other working unit to this TV it works fine.Went thru process w...

Unable to update Chromecast HD

I get a popup message that there is a new update (STTL.231114.004).However, whenever I try to update it, it downloads and runs the verification, but as soon as it starts installing, the process abruptly stops and I get an error message saying "Couldn...

Milan-s by Community Member
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  • 7 replies
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Google's dirty little secret

The Google TV remote constantly disconnects from the dongle. Google knows this issue exists. They refuse to validate it. Don't buy a Google TV. This is not acceptable.

The TalkBack will not turn off and it was just turned on randomly

For some reason TalkBack is on when I'm trying to watch TV It will not turn off. I have gone into the settings 20 times this morning. It is not turning off. I have talkback off. I have checked every accessibility setting. I have restarted the Chromec...

Misskris by Community Member
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Ads auto playing on Chromecast home screen!

The latest Chromecast 4K update has allowed fast food ads to play automatically in the background of my TV home screen. I specifically pay for services that don't have commercials or ads, and the introduction of this on my home screen is infuriating....