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Chromecast
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Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11176 Views
  • 0 replies
  • 8 kudos

Trying to get AHLTV app on 2nd Chromecast

I just bought a second Chromecast device and would like to get the AHLTV app but it is not available when I search. My first Chromecast has it and, honestly, I don't recall how I did it when it was hooked up to a Samsung TV. I switched the Chromecast...

ksgriffin by Community Member
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! Brand new chromecast remote half working

I just bought a chromecast 4k and i set it up but the volume buttons, home button, netflix, youtube, input button, and voice assistant buttons do not work. I have tried to update the remote but it sits on the update screen saying my remote may discon...

Derick712 by Community Member
  • 157 Views
  • 2 replies
  • 0 kudos

「Chromecastを認証できませんでした。この問題の解決方法については〜」と表示されて次に進めない

「Chromecastを認証できませんでした。この問題の解決方法については〜」と表示されて次に進むことができないです。スマートフォン、Chromecastの再起動をしましたが変わらず、解決方法が分からないので教えていただきたいです。

Haru1229 by Community Member
  • 86 Views
  • 1 replies
  • 0 kudos

Resolved! Chromecast divice

May I get a bit of help in selecting a Chromecast device.We have recently installed Fiber broadband but now my 1st generation Chromecast device will not recognise the new Wi-fi . As the device is 1st generation I have read that I cannot reboot the de...

Geofff by Community Member
  • 346 Views
  • 8 replies
  • 0 kudos

Resolved! Can't link kid's Google account to Chromecast

I had previously set up a kids profile with YouTube Kids on the Chromecast. My daughter doesn't want to use the profile or YouTube Kids as they are both geared towards toddlers. I saw that I needed to create a kid's Google account (Gmail, etc) so tha...

IantheDad by Community Member
  • 150 Views
  • 2 replies
  • 0 kudos

Chromecast 4k wont recognize my mobile data

I can't set up my Chromecast because the WiFi list doesn't recognize the mobile data from either of our two iPhones. We're able to use our mobile data on all other devices, including iPads, PCs, etc. I have tried everything from turning our phones on...

Natalietm by Community Member
  • 84 Views
  • 1 replies
  • 0 kudos

what's the brand of your tv?

Hello anyone! I want to buy a google chromecast with Google TV, i saw some videos of setup the google chromecast, and i saw that later it says "What's your brand of your TV?", this option is for to use the chromecast's TV remote without the original ...

Eni by Community Member
  • 185 Views
  • 5 replies
  • 0 kudos

Resolved! Chromecast TV remote control Prosonic 32LED5003

I have an old Prosonic 32LED5003 TV with a remote that I cannot seem to pair to the Chromecast remote's IR blaster (power, volume). The manufacturer's brand is missing, and no matter how much I try, there seems to be no match under other brands. I ha...

fraknoiz by Community Member
  • 258 Views
  • 3 replies
  • 0 kudos