Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Motion alerts on Nest Hub
I have just set up Google Home on my iPhone (iOS 11), a Nest video doorbell, and a Nest Hub. I get doorbell and motion alerts on my iPhone. The Hub chimes when someone presses the doorbell, but I don’t get motion alerts on the Hub. How can I set up m...
Viewing Google Nest cam with other apps
I've been using Foscam cameras for the past years, however, these need to be replaced and I prefer going with Nest this time. I understand I can add them to the Home app and view them from there, that's fine, but is there any other way to access them...
No help from support for peeling doorbell - Can you help Brad?
I've seen others here who received help from Brad after having no luck with support. I just spent the last 30 minutes chatting with a support person who was unable or unwilling to help and refused to put me in contact with a manger. Brad, if you can ...
Old camera footage
I have some old footage that I was hoping to retrieve from the cloud but I am well past the 60 days automatic delete time. Is there any way for google to recover it for me? or is it permanently deleted and inaccessible?
How does a new owner connect to an installed Nest Doorbell (1st gen, wired)?
We are renting our home and the tenant would like to connect to the Nest doorbell that we previously installed. I have already disconnected it from our account. Since the doorbell is installed, how can the new tenant connect the doorbell to the app w...
Google Camera (battery) won't connect to wifi
My two Google cameras were working just fine. Then we had to update our modem/router. We upgraded to a motorola mg8725 and now I get to the wifi connect prompt and it just won't connect. I've re-set, I've tried different spots, I've moved it around--...
doorbell keeps disconnecting
Doorbell keeps disconnecting from wifi. It continues to display a solid green light. Resetting the device has not resolved the issue. Multimeter shows about 22v at the doorbell so power is not an issue. Home network has been solid and the nearest acc...
Dog barking
I bought the bundle of 3 Nest camera (battery) for the main reason to register"dog barking" of my neighbour, then I found out after 3 contacts to customer service that the dog barking detection only works when wired. I wired my camera from back yard ...
Google Doorbell (battery) charging issues
Hi all,I've been running the new Nest Google Doorbell (battery) since October. It is wired to a 25VA transformer at 16v: https://www.amazon.co.uk/dp/B00B7Z8PQS/ref=cm_sw_r_apan_glt_i_RWFJY5VN53ARRBQJH9QT?_encoding=UTF8&psc=1Despite this the battery s...
Nest doorbell (battery) won’t connect “Problem connecting to cloud”
My new Nest doorbell (battery) isn’t communicating with the Google Home app. I start the app, search for the doorbell (with it plugged in, blue light flashing), but it’s not found. So I manually select “doorbell”, scan the QR code, accept all the guf...
