Cameras and Doorbells

Need help with setup? Troubleshoot common Nest camera or doorbell problems

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

6 digit code

I need a 6 digit code that will work on my camera

Change owner of nest doorbell and thermostat to another family member

How do we switch the owner of these devices to someone else in the house? Owner has moved out and is happy to switch ownership to someone else but we can't work out how.

Yale lock does not work after only 6 months

My door lock broke yesterday after working properly for 6 month. I called the support center. After being on the phone for more than 30 minutes they told me to call the specialist, so I did. I had to explain the issue to three specialist and the thir...

New customer

Live agent please

Nest aware for new camera and old cameras

I bought a new outdoor wireless nest camera. I have several indoor cameras and an outdoor camera all that are on the old nest aware. The new camera needs google home. I can’t see anything but events that the camera picks up and can’t watch 24/7 video...

Floodlight cam history

How do I extend the recording time of an event?

Why not offer extended warranty coverage with Nest Aware subscriptions?

Google Nest, why don't you offer extended warranty coverage with a Nest Aware subscription?Ring offers a "Ring Protect Plus" subscription plan that provides 180 days of video history PLUS extended warranty coverage for all Ring home devices for $10/m...

Nest cam (2nd Gen) light stays green after removal

Hey there,We have installed a brand new nest cam last year.Everything worked out fine until just recently.Yes, we did change the router but it still worked a pretty long time. Recently the camera was dropping off and on from connection.So I did try t...

No snapshot in history list - Nest Aware subscription held - Doorbell and cameras

I note a post in relation to this issue was made about 12 mths ago and that Google engineers were apparently looking into it.I can not see any subsequent posts in relation to this which provide a solution.History lists do not show a snapshot of the r...

Camera wired 2nd generation won’t set up

I am trying to set up my Google indoor wired 2nd generation cameras. I already have 3 Nest protects (fire alarms) set up. I live in the Bahamas but my Google address is set to Florida (or it won’t work). Everytime I try and set up the cameras I get t...

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Need help with setup? Troubleshoot common Nest camera or doorbell problems

6 digit code

Change owner of nest doorbell and thermostat to another family member

Yale lock does not work after only 6 months

New customer

Nest aware for new camera and old cameras

Floodlight cam history

Why not offer extended warranty coverage with Nest Aware subscriptions?

Nest cam (2nd Gen) light stays green after removal

No snapshot in history list - Nest Aware subscription held - Doorbell and cameras

Camera wired 2nd generation won’t set up

Google Nest Doorbell self-released from latch, hit...

Camera Won't Stay On

Nest aware not connected to account

New Nest cam does not appear at https://home.nest....

New subscription required for older version outdoo...

Trouble adding the new Nest Cam to the Nest app

Popup notification on TV when Doorbell is button i...

Unexplained billing

Camera not able to play recorded events

Cameras disappeared from Google Home