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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 11558 Views
  • 0 replies
  • 8 kudos

Google TV remote to control Android TV doesn't work

Hi, I have Google Tv v 4.39.329.515737620.3-release installed in my Samsung A32 phone. I try to use it with my Android TV box (Tivo Stream 4k), mostly use that virtual remote that comes with Google TV. Bot now (after OTA upgrade to Android 13, I thin...

Leontol by Community Member
  • 1408 Views
  • 7 replies
  • 0 kudos

Disconnected device on apple but not pixel

So we recently set up a chrome cast in our bedroom, my boyfriends pixel 6 can connect and set up everything just fine, but my iPhone and iPad won’t connect, it just keeps saying “disconnected device” any help would be appreciated

Kbrunecz by Community Member
  • 242 Views
  • 3 replies
  • 0 kudos

Google Chromecast Stuck at G

Hi, Google Chromecast stuck at G.....cannot proceed from this point.Please Help.ThanksChromecast stuck at G

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Nav88 by Community Member
  • 633 Views
  • 12 replies
  • 1 kudos

Chromecast Device Issue

I am able to set up my Chromecast and it finds my TV. However, it seems to think that the chromecast and my device are using different WiFi when it's not. Please help!  

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Aavi97 by Community Member
  • 443 Views
  • 6 replies
  • 0 kudos

Bluetooth won't conect JBL Headphones

I have tried several time unsuccessfully to pair my JBL LIVE660NC to my Chromecast with Google TV. It keeps on failing to pair.I have removed all other BT devices except the remote and have even attempted a factory reset of the Chromecast, still with...

Gerrad by Community Member
  • 773 Views
  • 8 replies
  • 1 kudos

I don't have wi fi

I live alone and don't need or have a wi fi router.How do I set up a chromecast device without a wi fi?I did it once before but I reset my chromecast and can't get it working now.

TheJames by Community Member
  • 355 Views
  • 4 replies
  • 0 kudos

Wont connect

My chromcast tv is connect to the same wifi as my phone but the tv won’t show up as an option to connect on my phone. it only shows my upstairs tv not downstairs.

Can't see Chromecast Ultra as casting destination

Hi,I've had a chromecast ultra for a couple years and haven't had any issues, but just in this last week I can't cast to it. My devices can't see it as a destination to cast to. Samsung A71 (tried YouTube, Spotify and Amazon Prime) and Microsoft Surf...

Mordecai by Community Member
  • 443 Views
  • 5 replies
  • 0 kudos

tv has no sound

Chromecast is paired with it's remote and works to change apps, etc, but there is no sound from the tv (Samsung)

moose616 by Community Member
  • 261 Views
  • 4 replies
  • 0 kudos

Missing remote

Anybody know if a universal remote will work ? The remote is missing cant find it anywhere. Can you buy a replacement?

Scootert by Community Member
  • 309 Views
  • 4 replies
  • 0 kudos
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