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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

TCL Google TV Can't be added to room

My TV with Chromecast TV built-in is visible on the Google Home App under "Other Cast Devices", but I can not manage it like other connected devices, for example I cannot move it to a specific room.Also it disappears if I'm not using the Home App con...

Engur_0-1669993505613.jpeg Engur_1-1669993505615.jpeg
Engur by Community Member
  • 3 replies
  • 0 kudos

Resolved! Chromecast TV asking for pin and not allowing me to view device in Home

Hello!I recently changed my WiFi information and reconnected my devices. My CC Tv keeps asking me for a pin every time I open the Home app, but I cannot locate a pin anywhere in the CC TV settings. I’ve tried turning on the view for ambient mode and ...

jojomexi by Community Member
  • 4 replies
  • 0 kudos

Resolved! Google Chromecast does not detect an ethernet cable

We have had this Chromecast working over WIFi fine. Unfortunately due to an unstable WiFi connection we were experiencing lag. This made us want to switch to an Ethernet connection, but when I go to the network & internet settings it does nog detect ...

Resolved! Does it allow an alternative way to power the Chromecast?

I had used some other dongles to stream video to a TV, and they drew power from a USB port on the same TV. That is the dongle is plugged into both a HDMI port and a USB port on the TV.For Chromecast with Google TV 4K, it has a separate power adapter ...

swong10 by Community Member
  • 10 replies
  • 0 kudos

‘Hey Google’ keeps going back to Google Assistsnt

Hey guys. I have connected and set up - have voice matched and all working. But when I say ‘Google play Netflix’ for example - the tv keeps going back to Google Assistant set up. I allow and activate but when I try and say something it goes back to t...

How does an Android Samsung phone stream to Chromecast with Google TV

May I ask how does my Android phone stream its content to a "Chromecast with Google TV" when playing a 4K video? A decoded 4K 60 fps video on my cell phone has a lot of data to stream to a TV through Chromecast. Can Chromecast use WIFI to stream from...

swong10 by Community Member
  • 8 replies
  • 0 kudos

Does my Chromecast with Google TV support 4K 60 fps

Does my "Chromecast with Google TV" support 4K 60 fps? I just bought one for $29 at Walmart, the box and the user guide only says "Chromecast with Google TV 4K" and does NOT say 60 fps. But there is another sale for $49 and explicitly described as "C...

swong10 by Community Member
  • 9 replies
  • 0 kudos

No network connection when reset device

This device worked fine for over a year. The remote wasn't working so I tried resetting the device and now I'm stuck in the setup. I keep getting an error that it won't connect to the internet. It initiated a system update which stays at 0% and event...

Riechers34 by Community Member
  • 13 replies
  • 0 kudos
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