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Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

Resolved! Can't change old wifi network

Hello,I need your help, please, I've tried everything!I changed internet services and now I can't set up my Chromecast, here are some remarks:1. My Chromecast doesn't appear in the app - therefore, I can't change the wifi network2. My Chromecast is a...

Kary1 by Community Member
  • 12 replies
  • 0 kudos

Can’t pair Voice Remote

I bought a Stadia Premiere edition but wanted to use more of the features so I bought a Voice Remote from the Google store but I’m unable to pair it.

No Sound

I cannot get sound from my Chromecast Ultra anymore. I have tried connecting both directly with my TV HDMI and indirectly through my sound system. I have also tried several HDMI ports both ways. I have done a factory reset. Before I moved towns my de...

Smallboy by Community Member
  • 8 replies
  • 1 kudos

Unable to locate MAC id

I am trying to set up, and I need the MAC id in order to be recognized by my university network. The online community says to click on the settings on the connect to wifi page and click show “MAC id”. When I do this, it says it is unable to display i...

jemough by Community Member
  • 3 replies
  • 1 kudos


Can’t connect like everyone else.give me a phone number so I can get this fixed

Victor14 by Community Member
  • 5 replies
  • 0 kudos

Unlink Photos Videos from Internal Chromecast Storage

Hi, Looking for some help on what I think is a basic question but one I am really struggling to resolve. I am near the max storage on my Chromecast and want to remove the 1.6gb that is listed under 'Photos and Videos' in the Internal Shared Storage s...

Burke1_ by Community Member
  • 6 replies
  • 1 kudos

Black screen and blue chromecast logo

Attempting to cast from a video player within chrome web browser on windows 10. I am met with a black screen with the blue chromecast logo. My chromecast and google chrome web browser are up to date, I can cast from other services i.e netflix/youtube...

Resolved! 5.1 Surround Sound not working with YoutubeTV

When I'm in YouTubeTV and I look at on the stat for nerds on my new Chromecast with Google TV I don't see the AC-3/EAC-3 codecs and my Onkyo receiver doesn't show the signal as being 5.1 surround sound.But when I watch YoutubeTV on my Roku Ultra plug...

timdb123 by Community Member
  • 4 replies
  • 0 kudos


 Please help....

Nita2 by Community Member
  • 5 replies
  • 0 kudos

Android tv

Hi,I am having issues with Google Home and Google TV.Android TV remote app stopped working and I can not find it for redownloading on Google Play.After looking at the web I found that I can install Android Home and Android TV and use it for controlli...

Ofri by Community Member
  • 5 replies
  • 0 kudos
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