cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Streaming

Blog Posts

Google TV Streamer is now available! Read more

Help Center

Forum Posts

Start a conversation

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26054 Views
  • 0 replies
  • 11 kudos

Can’t see my new chrome cast on the Google Home app

I’m trying to connect a new chromecast. I have downloaded the Google Home app. When I try to connect a new device, the app does not recognize any devices. The chromecast is on with a steady white LED light. What is my next step?

Afpiepkorn by • Community Member
  • 2977 Views
  • 18 replies
  • 0 kudos

Chromecast kid profiles won't load apps

I can't load apps on my kids' profiles. I've set up their profiles, but when I go to Manage Apps I get the spinning load sign indefinitely. Apps load fine in the adult profiles. I've searched similar posts and have tried the recommended actions:1. Re...

Teryl by • Community Member
  • 892 Views
  • 3 replies
  • 0 kudos

Chromecast TV stop working

I saw an article about this issue, I already tried all the answers provided, I have two chromecast and one of them stop working and was just spinning, I change de HDMI port, I change the TV, I change the power cable, button don’t change the color the...

Morro by • Community Member
  • 879 Views
  • 4 replies
  • 0 kudos

#

Не могу подключить свой телефон к smart tv 

Chromecast wont boot

My chromecast randomly buffered and shutdown while watching Hulu. It never came back on on its own. The remote still controlled input and power. I hard reboot it and it is now stuck on the Google G. No amount of time holding the reset button effects ...

Chromecast 4K pixelating when menu scrolling and video.

I have TWO Chromecast 4K w/ GTV and they both do this on different TVs. I'll wake up the device and when I start menu navigation, each time something scrolls or basically any movement happens, the screen shows pixelization mostly across the lower thi...

xerobane by • Community Member
  • 1048 Views
  • 3 replies
  • 0 kudos

Can’t communicate to chromecast from iPhone

Hi, Can’t communicate to chromecast from iPhone. I don’t get past the message: “could not communicate with chromecast”. Changed recently from wifi provider. Please advice

Sofiad by • Community Member
  • 783 Views
  • 3 replies
  • 0 kudos

Chrome Will Not Optimize Full Screen On Google Smart TV

Hi all,Weird issue I've been experiencing. Before I got the Google Smart TV I was just using the separate Chromecast to cast FuboTV from my desktop to the Chromecast. It was working great, always optimized right away and I didn't have to have it ask ...

Casting Qobuz App to Vizio TV

Qobuz app on MacBook Pro (13.1) casting to Vizio PX75-G1...audio from TV to Denon AVR via HDMI/ARC. Google WiFi mesh network with nearest hockey puck about 6 feet away from the TV that has Chromecast Built-In.Tracks will play fine when selecting the ...

russ_777 by • Community Member
  • 2862 Views
  • 17 replies
  • 0 kudos

Chromecast started to cast in wrong aspect ratio

Hello, I've has chromecast for years and it has worked perfectly well until yesterday when it started to cast in the wrong aspect ratio to the TV. Instead of 16:9 the picture now looks like it is compressed to fit 21:9 and is utterly unwatchable.I ha...

AHellNo by • Community Member
  • 1934 Views
  • 3 replies
  • 0 kudos
to vote
Labels