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Chromecast

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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 11223 Views
  • 0 replies
  • 8 kudos

Chromecast Not Working - Update Failure

My chromecast suddenly stopped working about two days ago. It tries to update itself but gets stuck at 0%, then says network error. I've restarted my router (working fine for all other devices), my TV and the chromecast itself. I've tried resetting t...

Jessica6 by • Community Member
  • 365 Views
  • 4 replies
  • 0 kudos

Can't connect Chromecast to be router

Got a new router and have reconnected all my devices except for Chromecast on my tv. It kept reading the old network so I did a reset on dongle. However it still won't recognize new network. The Home app told me to download Device Utility app but I s...

Baglady by • Community Member
  • 325 Views
  • 3 replies
  • 0 kudos

Chromecast Public wifi issue

When we connect to public wifi in a hotel, i can see all other chromecast connected on the same wifi which make me think i am being hacked.Whenever anyone using same network operates chromecast i am being notified about who is using and this make me ...

bhadrik by • Community Member
  • 543 Views
  • 3 replies
  • 0 kudos

Resolved! Connection

I have changed my network the home app is showing that it cannot communicating with chrome cast what can I do reset my chrome castShowing that chromecast is made in other country

Resolved! CCwGTV white artefacts.

When watching a film either on Netflix or Google TV every few minutes there will be a small white flicker of artefact at the top of the screen in the black bar. It flashes briefly, smaller than a thumbnail.I am assuming this is a Chromecast rather th...

AndyHibbs by • Community Member
  • 1312 Views
  • 9 replies
  • 0 kudos

Suddenly getting Youtube (Kids) Ads on premium account

I've had Youtube premium for a while and never had ads, but since I reset the router my Youtube Kids have been getting Ads before a video. I am still logged in my same google account so not sure why its suddenly happening.

Meesuseff by • Community Member
  • 1635 Views
  • 3 replies
  • 5 kudos

Resolved! Chromecast setup through Home app doesn't work, infinite loop

Hello. I have a Chromecast that is plugged into the HDMI as well as a USB port. It shows the welcome screen on the TV along with a ChromecastXXXX number. It tells me to open the Home app on my phone. For what it's worth, I use the Home app often for ...

KAC by • Community Member
  • 32348 Views
  • 7 replies
  • 30 kudos

Playback error

I use IPTV smarters pro. Since I bought the chromecast with google tv, about less than one year, I face a consistent issue with connectivity and it seems to be present using google device. On the other hand, I have a smart tv that has the application...

Taldabash by • Community Member
  • 280 Views
  • 0 replies
  • 0 kudos
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