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Nest Aware

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 72489 Views
  • 186 replies
  • 57 kudos

Help me find the code on the Nest app's QR code scanning screen.

hi everyone, I’m just wondering if somebody can help me to how to add my husband to the Nest app on his phone I can’t find the QR code on the Nest product even though I reset it back to factory and it only saying I was able to find is the key entry a...

Power75 by • Community Member
  • 1573 Views
  • 6 replies
  • 0 kudos

Nest not working after subscription

I am shocked to see that big name Google is providing trash services here, every second person is having issues with subscriptions same as I do. I paid yesterday for a year subscription but not able to see past events saved. Did I waisted $60? Or wou...

Camera History not loading

I have 3 nest cameras linked to nest home 1 Doorbell and 2 outdoor cameras, I subscribe to your service and when reviewing recent video via web browser history (1-2 days) the thumbnail appears when mousing over the timeline but the footage never load...

Duplicate Charge for my Renewal

I was charged a duplicate amount for my renewal. How can I get this corrected and the charge refunded to my Credit Card? Jeff Babisz

JBabisz by • Community Member
  • 967 Views
  • 5 replies
  • 0 kudos

Refund for Renewal

My subscription auto-renewed 2 days ago. I'm moving and no longer need the service. Chatted with support about a refund, but they wouldn't provide it. #frustrating. Anyone have any success with a refund in a similar circumstance?

kronic2326 by • Community Member
  • 1363 Views
  • 7 replies
  • 0 kudos

Billing charged

I got charged $6 but I had previously cancelled my subscription because I don’t use the camera anymore. How do I call to get a refund?

Kozy by • Community Member
  • 752 Views
  • 5 replies
  • 0 kudos

Switching Nest Aware Subscription

Hi! I have two Google accounts and I accidently subscripted to Nest Aware to the Google account not connected to my camera/home account. I have canceled the subscription but when I tried to get the subscription on the right account, I get this error ...

Refusal of Refund for Nest Aware subscription.

Long story short, my nest aware subscription automatically renewed without my knowledge. I no longer live at that residence and that house is now a rental. I contacted Google Customer support to have the subscription cancelled and to receive a refund...

nakandrea by • Community Member
  • 648 Views
  • 2 replies
  • 2 kudos

Best camera notifications not working

All of my outdoor cameras are missing key events like notifying me when people are in my yard. Not all the time but enough that I’m considering switching to a different camera system completely. I’ve triple checked that notifications are on.

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