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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 0 replies
  • 6 kudos

Nest thermostat

My nest thermostat will not even see my network. I am seeing a /w5 error code.

Jlobert by Community Member
  • 3 replies
  • 0 kudos

Fan running when heat is not

We have 2 nest thermostats for our dual zone system. The fan seems to always be running even when it’s not heating. I’ve checked the wiring and it’s correct and there is no fan schedule. I’ve searched the boards but can’t seem to find anyone who’s fo...

LaurenM by Community Member
  • 3 replies
  • 0 kudos

Resolved! Cool setting blows hot air

New installation of Nest thermostat. 2 identical AC units outside and upstairs and downstairs thermostats inside. Wiring is identical upstairs and downstairs. Upstairs unit blows hot air when I test cool or have it set to cool. Both Nests work correc...

Evilyne by Community Member
  • 21 replies
  • 0 kudos

Smart thermostat

I have an offer from my power company to provide a smart thermostat. I have a picture of my thermostat wiring. Does my thermostat qualify for replacement upgrade to a nest thermostat?

Jc42 by Community Member
  • 5 replies
  • 0 kudos

Nest thermostat

Hey. I can’t control my nest from the app anymore. I’ve tried adding a product - it tells me it’s already connected to the app. I’ve tried uninstalling the app - no difference. I’m honestly totally confused. Can you help me? thanks

Linanneo by Community Member
  • 6 replies
  • 0 kudos

Google Nest 3rd generation thermostat won’t turn on

My google nest 3rd generation thermostat appears to be frozen and will not restart. I am trying to install my thermostat, the wiring is correct and I have a c wire. I plugged my unit in and a green light began flashing but the screen remained blank. ...

Stew739 by Community Member
  • 5 replies
  • 0 kudos

HVAC won’t turn off

Had new HVAC installed. Reprogrammed our NEST thermostat, now the system won’t turn off even when made button off is selected.

Ew52 by Community Member
  • 3 replies
  • 0 kudos


When I scan after adding the Nest Sensor, as the instructions state, it says waiting for the thermostat to update soon. And it hasn't updated, yet, or ever when I look at the history. The thermostat is a 4.8. Thanks

Dlcotner by Community Member
  • 3 replies
  • 0 kudos
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