Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
not compatible message during setup
During installation on Google Home App, keep getting compatibility message after identifying the six wires connected to the pins. This is a common wire 24volt system.
Nest App Equipment Wrong
I had my Nest thermostat installed yesterday and it's saving me a fortune (had no thermostat installed at all).It was easy enough to set up and it's set up for Gas, Combi-boiler, radiators which is the system I have in the house.The nest app however ...
Nest learning thermostat
Hello, we have the learning thermostat with the room sensors. we have it to be as manual as possible. When we go to bed and set the sensor to the bedroom. The room sensor keeps changing back to the living room. Is there a way to stop this?
Thermostat offline
Thermostat is suddenly constantly offline. I have done the troubleshooting but still not working. Any ideas?
Turn off Heat Pump
I cannot find a setting to manually turn off the heat pump so only the Aux heat runs. My “dumb” thermostat had a slider switch, and when moved to Aux heat, the outside heat pump would stay off and the inside coils would heat the house only. Looking f...
Nest Thermostat Sensors
Is there an option to take all sensors and create an average temp that the system uses? This typically helps so there are not hot or cold spots. Worked very well in my old house with a Honeywell system. When looking into the nest product it doesn’t a...
Warranty claim online form for 3rd gen nest return not working
I have two 3rd gen Nest thermostats, one of them is not working correctly. I am trying to submit a claim via the form at https://support.google.com/product-documentation/contact/nest_warranty but each time I hit submit, it says "Refresh this page and...
History report does not reflect on-off patters
HiOut history reports for the 3 sensors do not reflect the times the boiler is operating. I have a very simple schedule 6-9am and 6-9pm but the schedule is showing on at about 10am off at about 1pm and on 10pm off 1am. This looks like a time zone pro...
Heat Link dead - H72 - Power to the thermostat is off
Hi there, I currently have 2x Nest learning thermostats, both model Display-3.4 running from 2x heat links, both model Amber-2.5. The downstairs thermostat is displaying the H72 error message and stating that no power is going to the thermostat. No l...
