Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
My nest thermostat stopped working
My nest thermostat stopped working and comes with an error message
Error H71 reported on app and thermostat display plus and no lights on heat link
Good morning,Situation occurred yesterday 22nd November 2022.No lights on heat link, boiler does not activate when button pressed.Error reported on app H71 and on thermostat display H71.No recent power cuts.No recent service of electrical, plumbing o...
Another "There was a problem while connecting to the Nest service"
Hi,I have a Nest thermostat which worked fine for 4 years. However, since I created a Google email account and migrated the Nest account to it, I have been unable to connect to the thermostat either on the Google Home app or the Nest app. I have seen...
No Hot water Symbol
Hi All,I have just moved into a property with a NEST 3rd generation thermostat.I have had to reset it back to factory settings due to it being still connected to the previous owners.The problem I am having is there is No hot Water symbol on the syste...
Next update matters...
Hello,It is definitely unclear which products and which regions will be able to update their Nest Learning Thermostat when the next update, supporting Matter protocol, will be available.In Europe, it seems we are stuck to 5.9.5-2 and version 6 is not...
Extend the range Heat Link and Thermostat
Is there a way to extend the range between the Nest Thermostat and Heat Link?We have a dual zone setup with two thermostats and heat links. The thermostat furthest away on the primary zone keeps losing connectivity to the heat link.Surprised if there...
How do I remove the nag prompts for Rush Hour Rewards and Nest Renew?
I wish to disable these two nag prompts for Rush Hour Rewards and Nest Renew. They have a deceptive design to them, and I will never sign up for these services anyway. All these ads serve to do is make me never want to purchase another Nest product a...
Wiring compatibility
Not sure where to plug the black wire on nest thermostat. I believe this is for a Honeywell true air system.
Is Nest REALLY ok without the 'c' wire? Honest answers!
We have an old forced air gas furnace. Lennox from the 90s. Heat only - no AC. Current thermostat doesn't have a 'c' wire. There are extra unused wires in the wall - but I'll be damned if I know where they go because they don't seem to terminate at t...
Nest Termostat Married to Base?
Does the thermostat marry to the wiring base?We replaced a learning thermostat body with a new one and it didn't work. It flashes green yellow-green, then announces "the thermostat is shutting down". And repeat. (We've already returned the old body)....
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