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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25844 Views
  • 0 replies
  • 11 kudos

Stops casting when trying to cast live videos from YouTube

Hello. When trying to cast live videos from YouTube, it stops and shows a message on a right side stating that I have some kind of restriction mode anabled and I need to change that in some settings. But I have not turned on any restriction mode and ...

Yuri_WA by • Community Member
  • 577 Views
  • 3 replies
  • 0 kudos

Chromecast reset issue

My old Chromecast has no reset button so how do I reset?

Doods by • Community Member
  • 849 Views
  • 4 replies
  • 0 kudos

Directv Go doesn't work

The directv go app has been updated on 11/17/22. Since that day, the application does not work. You start the app, but it simply doesn't start, and returns you to the main menu.

vinnymoy by • Community Member
  • 1382 Views
  • 4 replies
  • 0 kudos

Chromecast can't connect to Google account

I have Google Home at latest version, the Chromecast it's paired and connected on network, but the account step doesn't work. I'm trying to confirm my identity and it doesn't work. Cannot connect. Try again .I changed the pin of Gmail, reset Chromeca...

Luckycmp by • Community Member
  • 802 Views
  • 3 replies
  • 0 kudos

Will it work in India?

Dear All,Chromecast with Google TV is now supported in India but has a significant price difference. If I buy Chromecast with Google TV in the US, will it also work in another region like India to be specific?

rahuls85 by • Community Member
  • 932 Views
  • 4 replies
  • 0 kudos

Resolved! Watching NBA on chromecast is not working

Hi Google, can you check why is watching NBA on chromecast is not working? It just seems to load for a few seconds and then stop. I have used other streaming apps like Youtube and Disney+ and they all work just fine. It's NBA League Pass only. Hope y...

YouTube videos unpause automatically after a few minutes

Hello - I just got a new 4K Chromecast for my LG tv and I'm currently having trouble with YouTube. I will cast a video, pause it and walk away to go do something, and it hits play all by itself after about 10-15 minutes. It is startling and if I am n...

pcklcrks by • Community Member
  • 2869 Views
  • 11 replies
  • 0 kudos

GZRNL (Google TV) device has starting restarting automatically

Google TV device is plugged into the HDMI port and uses the original brick power supply unit to power the device from the wall socket. It started restarting itself. Sometimes it comes back up where it stopped or sometimes it does not come back at all...

ammu0703 by • Community Member
  • 1405 Views
  • 9 replies
  • 0 kudos
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