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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 691 Views
  • 8 replies
  • 1 kudos

Will not connect to google account

Hi all I am getting error message on both google home app on phone and TV when trying to sign in with my google email address when prompted. I'm signing in with finger print and also tried pin as that is the only options it is giving me. both failed....

Mylilly by • Community Member
  • 827 Views
  • 3 replies
  • 0 kudos

Chromecast set up

Why cant i get i to google home? A small screen pops up says so something bout administrator? Ive never seen this b4. I cant get into the home app

GemStar77 by • Community Member
  • 698 Views
  • 3 replies
  • 0 kudos

Chromecast Google TV fails to connect after factory reset

I am having issues casting from Android as well as from chrome from various streaming sites after factory reset.I had a issue with a white light blinking on my Google TV remote. I had contacted customer service and they had me do a factory reset.Afte...

Mstar1 by • Community Member
  • 2576 Views
  • 9 replies
  • 1 kudos

Running 2 hours behind

For some reason a few days ago, our chromecast changed area. I live in Melbourne Australia but now it's telling me in in Western Australia. So not only is our shows are running 3 hours after we should have watched our shows. When I go into setting th...

Kazza15 by • Community Member
  • 990 Views
  • 5 replies
  • 0 kudos

Black screen on chromecast

Hello everyone, I just bought a Chromecast with Google tv and set it up on an Asus VP28U monitor.Setting up went smoothly and I even managed to watch some videos for 1h. I switched the monitor off and came back 5min later and now Chromecast shows a b...

Orpha by • Community Member
  • 13709 Views
  • 7 replies
  • 0 kudos

Resolved! How to use Chromecast Guest Mode?

Hello everyone, I have Chromecast with Google TV and want to enable Guest Mode, but I am unable to do so. I researched a few articles on the internet like How to Use Google Chromecast like a ProAll of these state that Guest Mode is not supported by G...

DigitforPC by • Community Member
  • 2545 Views
  • 4 replies
  • 1 kudos

Chromecast connected but no video

Hi I managed to connect a Chromecast 3° gen o my old sharp Aquos tv but it just shows the boot animation and then a black screen,The Chromecast is connected and working and when I try to cast from YouTube or other apps only the audio is workingAny so...

Giuseppe2 by • Community Member
  • 823 Views
  • 3 replies
  • 0 kudos

remote broken

the google store told me to come to this site to ask for a replacement since it should still be under warranty it has been less than a year since google dropped tv for this system.please advise me to the next phase and how to get the new remote. than...

TimC01 by • Community Member
  • 857 Views
  • 4 replies
  • 0 kudos
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