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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 25979 Views
  • 0 replies
  • 11 kudos

Resolved! Kids profile is gone in google chromecast

I recently bought a google chromecast to make my led tv an android tv. However, this pass few months, I have observed that the kids profile on the start media is gone. Since I have cousins who usually use my tv, I can't let them roam with my profile ...

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erinshiii by Community Member
  • 3534 Views
  • 4 replies
  • 1 kudos

Resolved! Chromecast linked to old WiFi.

Hey, I have moved house and my Chromecast is still linked to my old WiFi and I can't connect to it.

SeanC67 by Community Member
  • 1744 Views
  • 8 replies
  • 0 kudos

Gboard on Google Chromecast w Google TV not working properly

Hi,The cursor on the Gboard does not move down to the keyboard in order to choose the specific letters. It did work at first. I can t sign in to my streaming account. Any suggestions? Also the picture of the Gboard on the TV is larger with a white ba...

pawlusho by Community Member
  • 2175 Views
  • 3 replies
  • 0 kudos

Chromecast

Hello I'm trying to set up my chromecast and I keep getting a network problem

Chromecast doesn't work

Chromecast device shows a solid orange led light on and gets a no signal error on tv even after changing hdmi port and also changing the tv and can't reset it as its not connected to phone.

App not available in my region

Im in Hong Kong and my account is also based the same location. However, apps are not available for my region, could this be google issue for the apps issue?

Funnycake by Community Member
  • 1034 Views
  • 3 replies
  • 0 kudos

Chromecast remote dead!

Chromecast remote dead. Not one button works. Replaced batteries with fresh ones, no help! Reset Chromecast to factory defaults but it did not pair with Chromecast. Please help? Rolando.

Rolandojoe by Community Member
  • 2469 Views
  • 5 replies
  • 1 kudos

Netflix is not an app on Chromecast Google TV

So I have 3 Chromecast at home, in 2 of them I can use Netflix normally, but in 1 of them, Chromecast says that Netflix is not available in my county, although it is... And I use the app in the other two. What can I do?

Additional device

I have chromecast in my bedroom, I want to steam in the lounge,will this work for both tv

Jbd by Community Member
  • 788 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast won’t turn on at all

I just bought a second hand (but advertised as new condition) chromecast that I assume is totally dead, but I want to double check whether I could be doing something wrong before I ask for my money back. I have several chromecasts already in use in t...

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