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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 25978 Views
  • 0 replies
  • 11 kudos

Chromecast not connected

It says Chromecast not connected even thought it is connected

Reshath by Community Member
  • 753 Views
  • 3 replies
  • 0 kudos

Resolved! Parental controls Google TV

I bought Google TV specifically to have the parental controls only to find there is zero option of parental controls and wasting hours trying to figure it out. I live in Quebec, and maybe that is a reason? However, there is NOTHING on the site that m...

Parent111 by Community Member
  • 2869 Views
  • 4 replies
  • 1 kudos

Chromecast

I have a 1st gen and a 3rd gen chromecast that will not accept connections from netflix, prime, or disney+. I get error code sscr-s4010-2203-2473-g in netflix. I can cast youtube and youtube music with no issue. Have tried multiple android phones and...

drwendell by Community Member
  • 3890 Views
  • 10 replies
  • 0 kudos

Chrome cast reboots

I’m serious about moving to Amazon Firestick!!! This chrome cast that I had for 3 months is always rebooting. Now I have to factory reset this thing because the remote is having issues Very off putting that I have to keep doing this not to mention it...

Yonayona by Community Member
  • 1503 Views
  • 9 replies
  • 0 kudos

Chromecast without button and no access to previous wifi network

Hi AllI'm hoping you can help. I have an older model Chromecast that I used on another network. It has no reset button and I no longer have access to the other network. How can I reset it or connect it to my new WiFi network?Many thanks!

Woowoo121 by Community Member
  • 690 Views
  • 3 replies
  • 0 kudos

Resolved! Problems updating my 1st Gen Chromecast

 I have just set up my Google Chromecast 1st gen device on our guest room TV after it not having been used for a few years. The set-up went well but it then had to perform an update however it just gets stuck on 0%. I have performed a factory reset o...

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SallyT by Community Member
  • 1394 Views
  • 7 replies
  • 0 kudos

Resolved! Chromecast with Google TV factory reset woes

TL:DR - After a factory reset, How do I get the Chromecast with Google TV to add another user without it crapping the bed? It started with the Google TV remote. It would not connect to the Chromecast with Google TV (CGTV). I reset the remote using th...

BrHack by Community Member
  • 1238 Views
  • 3 replies
  • 0 kudos

can't cast with chromecast all of the sudden

All of the sudden I get a message on my TV T2Q8 - can't connect to Wifi. Now what do I do???? I have no idea what generation chromecast I have...

catlover by Community Member
  • 838 Views
  • 3 replies
  • 1 kudos
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