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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26268 Views
  • 0 replies
  • 11 kudos

Chromecast Ambient Mode

Despite choosing "Live Albums Only" from the Ambient mode settings I cannot get my Chromecast Ultra to display a huge number of the photos I tell it to.What is going on?How can I stop this device censoring my decisions?

Android Box with Chromecast built in

Good morning everyone, I have an Android Box that has Chromecast built in, when I send a video the subtitles don't appear! Subtitles are in SRT, I would appreciate you helping me to solve this problem. dinokavalo

Stop others in house casting to my device

I am a teacher and we are using a chromecast for digital signage however we are worried about pupils being able to cast things to our signage as they are on the same wifi. Is there a way to make sure that only specific user can cast to a particular d...

tjpw by • Community Member
  • 818 Views
  • 4 replies
  • 0 kudos

Issue with chromecast sound on Hisense TV

Hi, We found that chromecast does not have sound when using Disney plus on HisenseTV. Anyone have the same issue? How can we fix it any software upgrade to fix that issue? Thanks.Regards,Bill

Billbill by • Community Member
  • 995 Views
  • 4 replies
  • 0 kudos

WiFi connection

I have done everything and more but I still cant get my new chrome cast to connect to WiFi, the old one stoped working about 6 months ago and I have only just got round to replacing it.passwords are correct and everything else is ok it just won't con...

pepper58 by • Community Member
  • 782 Views
  • 3 replies
  • 0 kudos

Viano TV not found on chromecast tv list

Setting up a new Chromecast and configuring the remote to the TV I can’t find the Viano tv on the list.. has anyone had the same issue and did you choose a different tv on the list for it to work?

Beki by • Community Member
  • 2985 Views
  • 3 replies
  • 3 kudos

Resolved! Is there a way to rewind?

Is there a way to rewind a show using the Chromecast remote?

AM3 by • Community Member
  • 2116 Views
  • 8 replies
  • 0 kudos

Chromecast with Google TV needs rebooted frequently for 4K

When my CC with Google TV hasn't been used for a few hours or more, it seems that it has to be rebooted in order to have any 4K content be recognized again. If I open up an app, all movies/shows show as "HD" and 5.1 or stereo sound. My setup is a Den...

replica48 by • Community Member
  • 2909 Views
  • 15 replies
  • 0 kudos

Resolved! Won't Fit Behind TV

Hi All,Looking for some advice. I have an LG G1 flush mounted to the wall. I routed four HDMI 2.1 cables behind it. I would like to hookup my Chromecast, but it won't fit behind the TV. I have a cable hooked to the TV already, but have heard couplers...

SirYarnGod by • Community Member
  • 2334 Views
  • 8 replies
  • 0 kudos
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