cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Streaming

Blog Posts

Google TV Streamer is now available! Read more

Help Center

Forum Posts

Start a conversation

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26148 Views
  • 0 replies
  • 11 kudos

Resolved! Disney+ No Sound With Bluetooth Headphones

I recently purchased a Chromecast with Google TV but when I connect my Bluetooth headphones to it, I can not get any sound when trying to watch Disney+. I have tried turning off surround sound in the settings but this has not fixed the issue as Disne...

dpisces by • Community Member
  • 12484 Views
  • 20 replies
  • 3 kudos

Constantly resetting to hd and stereo

Im watching Disney plus or any other app for that matter. Watching in 4k Dolby vision with Atmos sound. I go back to sky by changing inputs as usual. Then the next day I decide to fire up Chromecast again and continue. It's not been powered off or re...

crsnwby by • Community Member
  • 444 Views
  • 1 replies
  • 0 kudos

Google TV remote not working

Hello, I can no longer use my GTV. I had problem with apps not loading, and the remote not working correctly, I factory reset the device and now I'm stuck at the paring screen. My remote is no longer working. I have changed the batteries, took out th...

Google tv system update

Hello all, I have had a Google tv for a year ish at a guess. Love it and can't fault it at all really. Today I got my dad one and noticed a few differences and I tried updating mine but says it's at the latest version, but why are they different?

Declan230 by • Community Member
  • 740 Views
  • 2 replies
  • 0 kudos

Not casting video from certain websites

For certain websites, specifically HBO, Showtime, ITV, and All4 the Chromecast only casts audio or should I say the TV only receives audio from those websites. Every other streaming site works as it should. This is a relatively new event that seemed ...

Ron5 by • Community Member
  • 477 Views
  • 1 replies
  • 1 kudos

Rewinding with voice command changes volume on chromecast

Whenever I use voice commands with my google home mini to rewind or fast forward the chromecast built into my Vizio Tv, it changes the volume on the tv. CEC is enabled. Audio for the tv is sent to a stereo with red and white component cables.

Dan7 by • Community Member
  • 500 Views
  • 1 replies
  • 1 kudos

Resolved! chromecast can only intermittently find device

Hi all -Am really getting fed up with trying to find cause of this issue with Chromecast (2nd Gen). Have followed all Google support advice to cast from PC to TV but even after all that, Chromecast will only find device after several (up to 10 tries ...

castme by • Community Member
  • 5517 Views
  • 17 replies
  • 1 kudos
to vote
Labels