New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Time based routines on Google Home app
Simply want my camera to come on at midnight and switch off at 6am. I replaced an old nest cam with a new google nest cam. The nest app has a simple routine setting to do this. New camera doesn’t appear in nest app. Google Home app only allows one no...
Cameras not working properly
I credit card was compromised. Had to delete it. Don’t know where to add my new one
Security cameras dropping connection
My cameras keep dropping connection. This weekend it was especially bad. Seemed like every 5 minutes the connection to the WiFi would drop for an unknown about of time. I've gone through all the troubleshooting steps sorry of a factory reset. Any ide...
Outdoor wireless camera not charging
Hello everyone,this is about the 3rd time I am charging my outdoor camera, and on my iPhone, it shows as charging, but it has stayed between 14% to 13% all day. I have moved it different outlets throughout the house, but the % has not moved even thou...
Google nest camera connects can be added but will not display video anymore
Google Nest camera connects can be added but will not display video anymore. Purchased a set of three cameras from Costco three weeks ago. I have attempted the suggested troubleshooting successfully. Only one camera is not working. Where can I get th...
Wired Nest Doorbell Peeling
I know there have been reports of the Nest Doorbell peeling. Has there been an official response from Google about this? Is there a way to get this warrantied/replaced without too much hassle? This doorbell is way out of weather and should not be pee...
Resolved! Motion routines via Google Home to turn on lights doesn't work with nest outdoor
Hello,I noticed the other day some new automations and set up a few to work with my nest doorbell battery (which I have wired) and Nest Cam Battery (Outdoors and wired):From sunset to sunrise, if someone rings doorbell, turn on front door lightsFrom ...
Resolved! Get Google Home doorbell to actually ring
I want to not only get the banner notification but a sound that is louder and different from what I now get. How do I chance the "tone" and "Volume" when someone pushes the door bell on my Google Nest doorbell (battery)Have not been able to find out ...
Can I see live video on main screen without clicking a camera?
The Nest app shows live video from my cameras just by launching it. They're right there on the main screen and I don't have to dive any deeper to see who's there. With the Google Home app, it appears that I have to tap on the camera before I'll see a...
Resolved! Cloud Security of Videos Captured by Nest Cameras
What is the level of security for the Nest videos stored on the cloud? Is it stored on a private or public cloud? Are videos on the cloud encrypted? If so, what level of encryption is used? Does Google or any of its employees have access to the video...
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