New updates to Google Home for camera users: new AI image detection, requested f... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
My camera stuck in downloading updates. I've done everything what was suggested here- still nothing
My camera stuck in downloading updates. I've done everything what was suggested here- still nothing. Contacted google support Australia and they said in 5 min. someone will call me- waiting alreadt 1 hour.( I am not tech savy, but this problem I have...
Help please
Camera will no longer connect and I tried all the steps
My Nest Cams don't allow to view history properly
I have Nest Cam (indoor/outdoor) and Nest Cam with floodlight with Nest Aware Plus. Over the last 6 months, almost 90% of the time when I click on history events videos, they just keep on turning but I can never view them just by clicking on them. Ho...
My nest camera thinks I'm my brother
Hello Google I have this problem with the identify face feature on my camera as it believes that me and my brother are the same person when we don't look remotely close
Hello Nest, Gen 1 cannot reconnect to Nest App
I have a Gen 1, Hello Nest which began intermittently losing video and inconsistently would ring both the button sound outside and the indoor chime. I have a second Hello Nest at the side door and it is hooked up to a separate OhmKat door bell system...
Way To Access Old Recordings
I have a Nest Hello Doorbell, an iPhone, I use both Google Home and the Nest app. I stopped my subscription to Nest Aware a week or so ago because I am moving, and didn't care so much to lose the recordings of passing by cars and such.. Well 03/14/20...
Low Batteries
I just had my electrician install nest camera with light out back an l keep getting low battery an l don’t know why, l have nest camera out front with no light they are working fine , note the one outback is wired . Can you help me on this issue than...
Resolved! Camera not getting enough power... but everything works?
Hello,I have a number of Google Nest Cameras (6) and Doorbells (3), plus one Floodlight.Everything seems to be working correctly - I can access all of my cameras/doorbells and stream live video and get notifications when an Event is captured.Recently...
Events Triggered for Nothing
I continue to get notified of 'events' when nothing is happening. Sometimes there is rain or snow, sometimes there's nothing at all. I've turned off notifications as a result, which is a shame. Since we live in the mountains the camera isn't even loo...
Resolved! iPhone glitch
Hi there,I have installed a Nest Cam with floodlight and it won't configure/install on Google Home on my iphone 10. I can install it on another similar phone no problem, so nothing wrong with the Google end. I get part way through the process on my p...
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