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Cameras and Doorbells

Blog Posts

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

Nest Cam Outdoor (1st gen) expanded support rolling out into Public Preview for ... Read more

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Signed Up for Aware & Lost Recent Video History

I signed up for Aware today and lost all of my video history from earlier. The kick in the teeth is that I needed that feed because it looked like someone took a package from my stoop!!! How do I access video from before establishing an Aware subscri...

PViddy by • Community Member
  • 358 Views
  • 3 replies
  • 0 kudos

Adding Nest remotely

My Nest cam got disconnected at some point while I was out of town, and I won't be back for months.I had a friend stop by to grab the codes on the back of the camera, but this doesn't seem to solve things.Since the camera has already been connected t...

Nest Camera Replacement

Well let me start with the fact that I have had Nest Cameras for about 10+ years, I also have two accounts so I wasn't very happy to learn that the Company was Sunsetting these cameras. However when I received the Email stating that the Company (Goog...

BillF by • Community Member
  • 2662 Views
  • 3 replies
  • 0 kudos

Contact Customer Support

How do I get ahold of Customer Support? The Support page is ZERO help, it keeps kicking me back to the initial questions instead of allowing me to go to "Contact Us." All of the numbers in online searches are no longer good. My cameras are having mul...

nancijean by • Community Member
  • 1516 Views
  • 4 replies
  • 1 kudos

Nest cam replacement

HiI have 2 Drop cams that are being sunseted. How can I get 2 replacements? When I try and order free replacements, The system will not allow me to select 2.Thanks for sunsetting a product correctly and standing up for your productThanksBhamster

Bhamster by • Community Member
  • 726 Views
  • 3 replies
  • 0 kudos

Switching Nest Doorbell From Battery to Wired

Hello.I have a battery operated Nest Doorbell and am going to switch it to wired. Do I need to remove the original Nest Doorbell from my Home app and reinstall it as a new Doorbell that will be wired? Or, can I simply leave as is in the app and wire ...

mfortman by • Community Member
  • 581 Views
  • 5 replies
  • 0 kudos

Battery doorbell delay

Why is there such a delay on receiving a notifications when someone presses the doorbell? It can take anywhere between 2-4 minutes, and by that time the person has gone! This is for notifications received on iPhone, apple watch, 2*nest mini's. This r...

Resolved! Routines stopped working suddenly

My custom routine to display an outdoor camera on my nest hub display every other hour no longer works. It seems google terminated the ability to start a routine multiple times during the day. They workday routine controlling my nest doorbell camera ...

Eric-S by • Community Member
  • 507 Views
  • 2 replies
  • 0 kudos
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