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Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 1725 Views
  • 0 replies
  • 1 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 17877 Views
  • 0 replies
  • 7 kudos

Resolved! Cannot connect camera to new wifi connection

Hi. I’m trying to connect my current camera to a new wifi network and keep getting this error. I’ve been trying for an hour and nothing. I’m ready to throw it in the bin and buy a new camera. This is the most ridiculous way to have to reconnect a cam...

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Belinda22 by Community Member
  • 9781 Views
  • 11 replies
  • 3 kudos

Please Help My cameras have disappeared

Hey all we have went on a holiday and cameras were working great on our google home app but now the cameras have disappeared from the home app ?Has this happened to anyone and can I fix this being 1000 kms away from home cheers

Dragons777 by Community Member
  • 1914 Views
  • 4 replies
  • 1 kudos

Camera “Offline”

Garage camera keeps saying offline, but I get notifications when there is motion. Just no video thumbnail. Is there a fix I need to do or is this a nest/google related issue?

ZachG by Community Member
  • 1188 Views
  • 6 replies
  • 0 kudos

Cannot get a Support call to work!!!

Google!Why I cannot get a support call to work! I tried before inside hours before and it kept telling me the call request was outside hours! Finally it works to get it to call me but when the call connects and it says its putting me through to an op...

icanfly by Community Member
  • 2595 Views
  • 12 replies
  • 0 kudos

Google nest doorbell lens

My nest doorbell has a cracked lens, following it falling off the fixed mounting bracket!!!!! It has been correctly mounted following all steps and no issues until a few weeks after owning it! Under full warranty. Please advise of how I have this rep...

LAC23 by Community Member
  • 960 Views
  • 4 replies
  • 0 kudos

CANT RESET MY WIRED NEST CAM 1ST GEN

My camera is bound to someone else's account. I looked through the camera and couldn't find the reset button. When I used my account to link the camera, it prompted that the camera was bound to another account. Please remove it first. I The problem i...

steven5 by Community Member
  • 882 Views
  • 4 replies
  • 0 kudos

Control camera push notifications with routines

Problem: Without the ability to effectively automate notifications (ie on/off for time of day, familiar faces, etc), Nest Cams are just broken.This question has been asked many (!) times over the years and never answered or solved. With the introduct...

JSul by Community Member
  • 2693 Views
  • 10 replies
  • 3 kudos
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