New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Camera of Google doorbell battery wire not working
Hii install my doorbell and during process I could see image of the camera. The Chime of the house is ringing when someone push the button. But I do not receive any other notification on my phone. Further more I can not see image of the camera. appl...
Camera History
I have 4 nest cameras and can see history for 5 days. I recently added an indoor camera and cannot see history for more than 3 hours. Why?I don't think it is related but I also cannot see the new camera in the Nest application. I can only see it in t...
Can’t set up Nest cam
Typo entered on serial on nest outdoor cam and it will not allow me to enter correct info. I've tried removing camera and reinstalling but it keeps defaulting to wrong serial that I entered. Help?
Nest Camera - how to see events more than 3 hours old?
I am trying to access any history on the Google Home app from my camera and it only provides history of 3 hours. I need to see yesterday's activity. Is it stored somewhere? How can I access just 24-48 hours ago? If I can't access it now, how do I cha...
Nest doorbell batteries
Installed and camera worked for 10 min but did not send notification to phone. Then it Went offline. Deleted the device in Google home. Reset internet and nest wifi. Reset and then did a factory reset of doorbell. When through the add device a few ti...
PEELING doorbell
Been trying to deal with the live chats this whole time about getting my nest doorbell looked at for the peeling issue but I've been hitting wall after wall. Even spoke with some customer service reps if it wasn't bad enough speaking with them before...
Resolved! Can I view my google nest cam overseas (Europe) without access to the camera's router connection?
I have a google Nest CAM and I am going to Europe. I was going to leave my WiFi connection on so the nest CAM is connected but I will not be able to connect to the router the cam uses. (The router will block external access, or unknown/unapproved url...
Resolved! Newly installed Nest Camera is not recording
Hello! We have just recently installed our 7th camera on our Nest system. It does not seem to be recording as it does not give us the option to review prior hours/ days. All of our other cameras do record the previous 5 days and allow for playback. T...
Light around the button: always ON or OFF setting
How do I make the light around the button always ON or OFF for religious reasons: to avoid turning the light ON or OFF by motion on Shabbat.For comparison only, Ring doorbell has a setting to disable the light around the button completely. I can’t fi...
Access multiple google accounts on home app
I have my personal home set up with all of our cameras and devices. I am now trying to set up a home account for our small business. I want to use the family feature to invite co-workers to have access to the cameras. The problem I'm running into is ...
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