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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps we recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mo...

davidking by Platinum Product Expert
  • 0 replies
  • 5 kudos

Resolved! Have to restart Google TV everytime to get volume to work

Everytime I try to watch TV my volume does not work. I can raise and lower on the screen but with no sound. Sometimes turning the TV on and off works, but usually i have to restart my Google TV thru settings. Is there a permanent fix that I'm missing...

chaser78 by Community Member
  • 4 replies
  • 0 kudos

How do I disable YouTube recommendations on my Chromecast 4k?

I can't seem to disable YouTube recommendations on my Chromecast. I also have a smart tv with Googletv built in and it's simple to disable YouTube recommendations, but in the equivalent menu on my Chromecast, YouTube isn't an option. Is it buried som...

Rj49 by Community Member
  • 5 replies
  • 1 kudos

Chromecast 4k error when formatting usb. Could not format

I am trying to add usb storage to my chromecast 4kThe chromecast recognizes the USB and asks to format it. The process starts but then I see the home screen with an error message "Could not format"I have formatted the usb as FAT32 but nothing happens...

Could not communicate with chromecast

When i try to set up the chromecast my phone finds it, but when i try to set it up it loads for a long time and then gives me the message Could not communicate with chromecast. this is before i get to set it up on wifi or anything so its nothing to d...

Kaswee by Community Member
  • 4 replies
  • 1 kudos

No signal problem

I have a good wifi .good tv,brand new google chrome cast but when I connected it .it is showing no signal .any inputs

It shows nothing but Google Assistant

Hey guys, so something happened to my Chromecast with Google TV just now. When I turn it on, it starts up with a Google Logo, then it displays nothing unless I press the Assistant button, when i say "Open You Tube." It says "can't open apps on this d...

brbba1501 by Community Member
  • 3 replies
  • 0 kudos

No sound with new chromecast

We just bought a new chromecast and no matter what settings we try we cannot get any audio. It is connected to a pioneer receiver hdmi and the sound setup on the tv is the same as other devices that have no audio issues (ps5, switch, etc). we do noti...

two by Community Member
  • 6 replies
  • 0 kudos
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