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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26819 Views
  • 0 replies
  • 12 kudos

Storage issues

How do you upload pictures, movies, and TV shows to the internal storage

Jimbob105 by • Community Member
  • 808 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast extra storage

Hi guys I am trying to add extra storage to my Chromecast I have got usb hub c and power plug and usb memory stick but when I try to add to get extra storage it just comes up with internal and will not find external as it keeps saying low storage and...

Aka52 by • Community Member
  • 1704 Views
  • 7 replies
  • 0 kudos

Gaming

This action isn't allowed my youtube channel suspendedGo to solutionGo to solution

Resolved! Can't change old wifi network

Hello,I need your help, please, I've tried everything!I changed internet services and now I can't set up my Chromecast, here are some remarks:1. My Chromecast doesn't appear in the app - therefore, I can't change the wifi network2. My Chromecast is a...

Kary1 by • Community Member
  • 2731 Views
  • 12 replies
  • 0 kudos

Can’t pair Voice Remote

I bought a Stadia Premiere edition but wanted to use more of the features so I bought a Voice Remote from the Google store but I’m unable to pair it.

No Sound

I cannot get sound from my Chromecast Ultra anymore. I have tried connecting both directly with my TV HDMI and indirectly through my sound system. I have also tried several HDMI ports both ways. I have done a factory reset. Before I moved towns my de...

Smallboy by • Community Member
  • 1191 Views
  • 8 replies
  • 1 kudos

Unable to locate MAC id

I am trying to set up, and I need the MAC id in order to be recognized by my university network. The online community says to click on the settings on the connect to wifi page and click show “MAC id”. When I do this, it says it is unable to display i...

jemough by • Community Member
  • 923 Views
  • 3 replies
  • 1 kudos

Chromecast

Can’t connect like everyone else.give me a phone number so I can get this fixed

Victor14 by • Community Member
  • 898 Views
  • 5 replies
  • 0 kudos

Unlink Photos Videos from Internal Chromecast Storage

Hi, Looking for some help on what I think is a basic question but one I am really struggling to resolve. I am near the max storage on my Chromecast and want to remove the 1.6gb that is listed under 'Photos and Videos' in the Internal Shared Storage s...

Burke1_ by • Community Member
  • 2529 Views
  • 6 replies
  • 1 kudos
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