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Chromecast

Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 10945 Views
  • 0 replies
  • 8 kudos

Chromecast Ultra Keeps Rebooting

Had 4 ultras working great for over 2 years. Two weeks ago they all would not connect to wifi (on the same day). Tried connecting directly to router via ethernet, which works, but the ultra reboots every 3 minutes like clockwork. Every one of the ult...

Unable to see Chromecast Ultra on Windows 10 laptop

I can't see my Chromecast Ultra on my Windows 10 laptop.I use Chrome browser, my laptop only has 2.4Ghz Wifi.The chromecast is connected to my Virgin Hub 3 using 5Ghz.

Kippax by Community Member
  • 644 Views
  • 6 replies
  • 0 kudos

Resolved! Chromecast wifi speed drops massively when soundbar turned on

Hey guys, bit of a weird problem here so wondering if anyone has experienced the same/solved it. So whenever I turn my soundbar on, the Chromecast's wifi speed drops to like 0.1MB/s and whatever I'm streaming just stops and is basically useless. But ...

maclinn77 by Community Member
  • 1578 Views
  • 7 replies
  • 0 kudos

Resolved! Forget wifi, but no chance to select new wifi

I want to connect to a new wifi so I selected forget wifi. However, I was not taken to the screen to choose new wifi. Now I am stuck in a loop of it telling me to connect to wifi and not being able to do it. I am not sure what gen I have.

KateF by Community Member
  • 611 Views
  • 5 replies
  • 0 kudos

Resolved! Chromecast problems

Modem swapped it this morning, trying to set up the existing Chromecast with new wifi and I get all the way to the step where I select the wifi name then a error message comes up saying "Could not connect to your Chromecast". I try to do a factory re...

rmwest4 by Community Member
  • 599 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast doesn't detect my Star+ subscription

I'm loving my Chromecast with Google tv, but it doesn't detect my Star+ subscription. When you select a title there's a button with the logo of the app and "watch now" under it, that's for every app that you're subscribed to. I see it with Disney+, N...

Acido by Community Member
  • 667 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast not picked up on tv when tv turned on

My new chromecast cannot be seen by my tv when the tv is turned on I have the chromecast plugged into the HDMI port on the tv. If I unplug power from the chromecast it will then come up on the tv. Any recommendations on what to do?

PM123 by Community Member
  • 478 Views
  • 4 replies
  • 0 kudos
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