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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 105803 Views
  • 243 replies
  • 7 kudos

Brand new Nest Protect can't get Pathway feature to work

I purchased a latest generation Nest Protect last week and set everything up fine in my upstairs hallway but I can't get the 'Pathway' feature to work at all. Everything else works as described and everything in the app itself seems to indicate all f...

Cannot reset or run safety check on Nest Protect

A few days ago I had a carbon monoxide alert from the protect in my garage. The levels reduced after opening the garage doors, but all of my Protects are pulsing yellow every 5 seconds. I have tried to run a safety check via the app, but it will not ...

bwali by • Community Member
  • 637 Views
  • 2 replies
  • 0 kudos

Sensor Failing

My Ring Protect was purchased 5 months ago.I’m getting an error message that the smoke sensor has failed. Followed the cleaning instructions and I still get the same error message. I’ve gone to the Community is search for a solution. Looks like I’m n...

Dipkaren by • Community Member
  • 922 Views
  • 6 replies
  • 0 kudos

Nest protect sensor failure

A new nest protect has sensor failure. I’ve blown air through and removed batteries which eventually worked about a month ago but not working now. Any ideas? How do I get it replaced under warranty? Thanks

Nest protect smoke or check?

Nest protect went off and don’t know if it was a test or not. It’s not in the history but it is in the last checked. Said smoke clearing.

Nicovega by • Community Member
  • 531 Views
  • 3 replies
  • 0 kudos
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