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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 21929 Views
  • 0 replies
  • 6 kudos

Attache to another account

I have two temperature sensors. With this switch to Google I tried to set them up. It says they are already set up to another account. How can I fix this??

Conrad by Community Member
  • 744 Views
  • 4 replies
  • 0 kudos

Warranty form is broken

I'm trying to submit a warranty claim on my Nest 3rd Gen Learning Thermostat. The form returns a general error. How can I submit my claim?

jeffreynye by Community Member
  • 3773 Views
  • 24 replies
  • 2 kudos

Wiring thermostat

My current wiring is R (red wire) w2/x2 (brown wire) w1 (white wire) Y (yellow wire) G (green Wire) and OB (blue). I have a traine x14 heat pump. Can you tell me if I can connect the Nest Wi-Fi thermostat ?

Bruce49 by Community Member
  • 681 Views
  • 4 replies
  • 0 kudos

Device malfunction(Nest thermo 3rd gen.)

model : Nest Thermostat Learning 3rd Gen.there are several symptoms, one is that the air blower suddenly works (even heater and cooler are not working). The display of the thermostat is showed off. The symptom disappears only when the main switch is ...

tonyan66 by Community Member
  • 582 Views
  • 3 replies
  • 0 kudos

Resolved! 3rd Gen Heat Link dead

Hi,My Thermostat is showing "Failed to connect". On the heat link, no LED is on. I've tried to power cycle it, held the main button, but it stays completely dead. The standby LED on the boiler is lit (so it's not an issue with the main breaker), but ...

hyacinthej by Community Member
  • 3731 Views
  • 23 replies
  • 0 kudos

Nest 3rd Generation Thermostat

Hello - my Nest 3rd Generation Thermostat Heat Link - purchased March 2020 - suddenly stopped working. I'm hugely disappointed that there is a problem with this (expensive) thermostat after only 27 months! An engineer has been to my home and the prob...

Sarah3 by Community Member
  • 1276 Views
  • 6 replies
  • 0 kudos

Sensor programming

How can I have the app alert me that the temp has dropped to a programed threshold?

Mkvanells by Community Member
  • 623 Views
  • 4 replies
  • 0 kudos
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