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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25764 Views
  • 0 replies
  • 11 kudos

Chromecast circle button doesn’t turn on tv

Hi!After I did the set up, the following used to happen:- when the tv was off, I could press the circle button on the remote to turn the tv on- after 15 or so idle minutes, the chromecast would turn the tv off automatically - in the home app, I could...

Eva_ by • Community Member
  • 628 Views
  • 3 replies
  • 0 kudos

Chromecast Ultra constantly dropping off Wi-Fi

I've owned a Chromecast Ultra for a few years and it has worked very well until about 2 months ago.When I'm using the Chromecast it works great. When I'm not using it for a few hours, it drops off of my Wi-Fi network and does not automatically reconn...

jg2910 by • Community Member
  • 2177 Views
  • 18 replies
  • 0 kudos

3rd Gen Chromecast not connecting to wifi or home

Hi everyone & google I hope someone can help me because I’m about to lose my mind over this 1st gen chromecast! We’ve had it for years and only had issues once but was able to sort it out through a phone call. But can’t seem to contact Google directl...

StellaArt by • Community Member
  • 5771 Views
  • 12 replies
  • 2 kudos

Chromecast tv 4k on smart tv horizon

Hello, I have a question before buying this device Chromecast tv 4k... Will it work with a Horizon smart tv 4k wich have HOS 3 Linux based?I'm a little skeptical because on this smart tv I can not access HBO max and I can not connect any Android base...

Militon by • Community Member
  • 1000 Views
  • 4 replies
  • 0 kudos

Chromecast with Google TV buffering and stuttering

We bought two new Chromecasts with Google TV HD in November of last year to upgrade from 2015 models. We switched out the devices, but, since day one, the new Chromecasts will get stuck buffering and stuttering regardless of which app we are using. T...

MamaK by • Community Member
  • 1915 Views
  • 9 replies
  • 0 kudos
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