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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25877 Views
  • 0 replies
  • 11 kudos

Remote control - TV control not working with correct manufacturer

Hello,I have just purchased a Chromecast with Google TV to control my Optoma CinemaX P2 projector.However I cannot get the Chromecast remote to control the volume and TV power.When try to setup the remote with the Optoma profile, the best I can get t...

RichTea by • Community Member
  • 3372 Views
  • 16 replies
  • 0 kudos

Google 4K Chrome Cast Update

I am still having issues after the upgrade. It works fine then after a while, maybe minutes or 3/4 of hr, it may have the picture disappear for a second or so and then return to normal, or the picture is returned but no sound, or the whole picture fr...

Nelsonite by • Community Member
  • 1314 Views
  • 9 replies
  • 0 kudos

Resolved! Local network access

I’ve been trying to set up my chrome cast to my tv in my apartment. It connects to the wifi but then I get this message:Living Room TV may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network...

How to connect remote after a factory reset

The only button that worked on the remote was the voice assistant, I did a factory reset and now the remote won't connect or work at all... what do I do now?

Clopez233 by • Community Member
  • 668 Views
  • 3 replies
  • 0 kudos

Chromecast w GTV is sending unwanted HDMI CEC signal

HiMy Chromecast with Google TV is sending unwanted HDMI activation signals.If I have plugged it in my Samsung TV, after turning TV on (it is set to open Tizrn OS Home upon start) after like 10 seconds Input will automatically change to Chromecast. So...

pmcl77 by • Community Member
  • 2590 Views
  • 9 replies
  • 3 kudos

Chromecast won't login

So I've been trying to get my chromecast setup in my Google Home app, and everything is going well until it wants to login on my Google account.I get the same result every time, it won't log on to my account.What am I doing wrong?

Turn off ambient mode on Chromecast

After the newest update to my chromecast, ambient mode now overrides my static image I have casting (after exactly 10mins)I can access the setting to ambient mode, both on the device and the home app. But there is no option to turn ambient mode OFF. ...

Blake1 by • Community Member
  • 6587 Views
  • 9 replies
  • 1 kudos

Chromecast on Vizio TV

I can not get the Chromecast on my Vizio TV to connect to my phone for streaming. I was able to stream by connecting both the TV and my phone to my mobile hotspot, but when connected to my Spectrum Wifi, they can not see each other. I have had the sa...

KevinRex by • Community Member
  • 1461 Views
  • 3 replies
  • 0 kudos
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