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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 25358 Views
  • 0 replies
  • 11 kudos

CCGTV not Updating, Slow HEVC

Hello everyone. Having an issue updating 2 of my 3 CCGTV units to android 12. First one purchased shortly after release a couple years ago. Second and third purchased maybe a year and a half ago. All have same model number on back GZRNL. All markings...

Splakeface by Community Member
  • 1207 Views
  • 5 replies
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What’s the brand of your tv

Every-time I try to set this thing up, there’s some new bug this piece of crap has.Im having trouble with the remote set up asking “what’s the brand of your tv” I don’t even get the list to choose from. Just “Unable to reach google services”

Chromecast not working

My chromecast was bought 8 years ago (2014 - not sure if that makes it first or second gen). Was working fine then we moved house and I couldn't set it up despite using google device utility app and the google home app. I followed all the steps but o...

Resolved! Hi sense TV with chrome cast or without chromecast?

I recently brought Hi sense smart TV. I am able to cast the YouTube app from phone to TV. At the same time unable to cast any other website from PC or phone. So, what is the solution? Can I fix additional Chromecast devise on TVs HDMI port? so that I...

pradeepccj by Community Member
  • 1061 Views
  • 5 replies
  • 0 kudos

Youtube Music with TV Screen Turned off

I am using Chromecast with Google TV on a Samsung 4k Smart Tv. I have Youtube Music Installed. I want to use the device almost like a music device, so basically I want the youtube music to keep plying music with either completely dark or with ambient...

Hisense UG7 won't display my Google photos on screen saver

I have never been able to get Google Photos to display as the screensaver on my Hisense Ug7. It has built in Chromecast Android TV. It shows as an option in the home app and let's me select my albums, but they just won't display. It just continues to...

maxvale by Community Member
  • 3467 Views
  • 10 replies
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Resolved! Unauthorized screencasting and device connection

I don't remember ever connecting my phone to a TV for screen mirroring except the one at home. I got a notification that someone was using YouTube and screencasting my phone. I can't figure out how to disconnect from the unauthorized TV and this is a...

Pangolin50 by Community Member
  • 2107 Views
  • 6 replies
  • 0 kudos
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