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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 614 Views
  • 7 replies
  • 1 kudos

Chromecast cuts to black screen (while audio still plays)

Ive had this chrome cast and tv for years with no issues but it started cutting to black while streaming but the audio continues to play. We unplugged and rebooted it but it keeps happening. Sometimes it will take hours to happen other times it will ...

SgtBattsy by • Community Member
  • 817 Views
  • 3 replies
  • 0 kudos

Chromecast with Google TV

I'm having a problem with charm cast TV I put in my bedroom TV internet erases it and just adds Master TV how do I keep the bedroom TV connected if anybody can help I appreciate it thank you

Sammi4 by • Community Member
  • 721 Views
  • 3 replies
  • 0 kudos

Resolved! Customize the Chromecast Google TV Channel Lineup?

Is there any way to customize the Chromecast Google TV channel lineup?Ours lists dozens and dozens of Pluto TV channels at the top of the lineup and we'd prefer to list our favorite channels there.Can this be done?Thanks,Alan

NestAlan by • Community Member
  • 1990 Views
  • 5 replies
  • 0 kudos

My Chromecast with Google TV says "device not certified"

I'm trying to download the DStv app which requires that the device be Play Protect certified. In the settings section of my Chromecast it says that the device is not certified. Google's help page on the topic says it should be certified.Anyone else h...

Zel by • Community Member
  • 1248 Views
  • 4 replies
  • 0 kudos

Resolved! 4k ultra

Just moved and want to update Chromecast to new wifi network. Factory reset it because I couldn't update it. Now I can't get it going cause it says needs activated before setup. Help!

JCobra by • Community Member
  • 2712 Views
  • 15 replies
  • 1 kudos

Chromecast with google tv I cant connect to the wifi.

I can't connect to my wifi. If I try moving the device to a different tv in another room it works fine. If I take it back it can't find the internet. I tried other networks snd the hotspot on my phone and it still won't connect.

jjmart7950 by • Community Member
  • 1185 Views
  • 6 replies
  • 0 kudos

Chromecast icon disappeared from TV

Not sure I have ID'ed the correct issue, but my grandchild pulled the chromecast out of the TV USB port (TV is a Sony KV55EX500) and the chromecast icon no longer appears on the TV. It is connected at HDMI 2. Chromecast is being run via Android phone...

NannyMcFee by • Community Member
  • 1706 Views
  • 3 replies
  • 0 kudos

My Xfinity Streaming App does not cast to my Chromecast connected TV.

I am unable to install the Xfinity Streaming App on my TV with the Google Chomecast connected. Xfinity instructions are to cast for another connected device to my Chromecast connected TV.Xfinity could not provide a solution and asked that I contact G...

ksb1 by • Community Member
  • 787 Views
  • 3 replies
  • 0 kudos

Resolved! Wi-Fi network not listed in the Chromecast set up

Friends, trying to set up the Chromecast. Connected to the Chromecast Wifi on my iOS device. The device was able to scan and identify the chromecast's 4 digit code. On the next step when we need to select the WiFi network to be used for chromecast, m...

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