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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 25944 Views
  • 0 replies
  • 11 kudos

Issues with Google tv chromecast and Google home

So I recently connected my chromecast with Google tv to my Google home App. For some reason, the voice command to turn my tv on and off doesn’t work. I enabled hdmi cec on both the chromecast and my LG tv. I looked into my Google home app to try to t...

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JmanJL by Community Member
  • 1693 Views
  • 8 replies
  • 0 kudos

Resolved! Trouble casting YouTube

Hi I'm try to cast YouTube to my Chrome Chromecast but for some reason it won't let me how can I fix that?

Layla13 by Community Member
  • 831 Views
  • 3 replies
  • 0 kudos

Resolved! CCWGTV USB Mouse return riight click

Back (return right click) on a usb mouse or a bluetooth connected mouse is still NOT working since 2 years now. Latest firmware update it is also not working (return/back right click on a mouse works on other androidTv devices such as mibox s, mitv s...

Yindee by Community Member
  • 2033 Views
  • 7 replies
  • 0 kudos

Chromecast keeps turning off

Everything I try to watch something on Netflix or Disney plus chromecast keeps turning off my TV and turning it back on, it'll do it every few minutes if I try to rewatch something. I can sit in the menus all o want but watching something won't work....

Counterfeit chromecast

How do I report a counterfeit Chromecast I have purchased that has come up counterfeit checking on google? I have tried filling out the form Google has but it won’t submit. I have had so much trouble dealing with the company I have purchased it from ...

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HayleyBee by Community Member
  • 796 Views
  • 4 replies
  • 0 kudos

Stream Prime thru Google/Chromecast: Black screen on HDR10+

I've not been on Prime for a few days and got on this morning to start streaming "The Boys" via the app/Chromecast/GoogleTV. Black screen. The only thing that shows after I hit play is "HDR10+" in the upper right corner...then nothing. Not even the s...

Chromecast casting only audio

Hi everyone I managed to cast my android devices on a TV (sharp) however once I connect my chromecast device to another TV with same brand, I only have the audio but not the video . Do you have any idea why this happens? Thanks

Mtkyn by Community Member
  • 664 Views
  • 3 replies
  • 0 kudos

CCwGT Atmos and 5.1 no sound

Hi, I just bought a CCwGT, my set up is CCWGT -> Denon s517 -> Panasonic TH49EX600HIt's weird that from Google TV's Netflix, I can see Atmos supported. But when I click into the movie and there is no sound at all (5.1 also) unless I choose the normal...

Dim1001 by Community Member
  • 1940 Views
  • 9 replies
  • 0 kudos
LT-32G33 by Community Member
  • 408 Views
  • 1 replies
  • 0 kudos
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