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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 163 Views
  • 1 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27038 Views
  • 0 replies
  • 12 kudos

Chromecast Ultra won't connect on wifi6

When I update to wifi 6, my Chromecast Ultra will disconnect and stop talking to any of my apps. The only way to get it back is to turn off the wifi 6 channel and reset the Chromecast. Does the Chromecast Ultra support wifi 6? I can't find any inform...

Wattree by • Community Member
  • 8544 Views
  • 5 replies
  • 0 kudos

Chromecast Ultra

So, I am getting the message "cannot connect to your Chromecast Ultra". I have tried everything in the previous post comments - step by step. Still nothing. I also cannot figure out how to factory reset Chromecast because it is not showing in my Home...

Resolved! Chromecast remote not working

I factory reset my remote and chromecast as it was not working, but I can’t get to the paring screen because it’s stuck in the “introducing profiles on GoogleTV” screen and I can’t click on the get started.

ET1 by • Community Member
  • 1120 Views
  • 4 replies
  • 0 kudos

Chromecast with Google TV pausing when locking phone

I have a Chromecast with Google TV. When watching videos, it seems regardless of what app I am using e.g Disney+, Google TV, YouTube playback pauses whenever I lock my phone despite the fact that I'm playing the content on the Chromecast natively rat...

Chris5626 by • Community Member
  • 1323 Views
  • 3 replies
  • 0 kudos

Chromecast TV has developed an annoying audio delay on streaming channels

My Chromecast TV has recently developed an annoying sound delay. It has been going on for about a week. I have tried everything I can think of to get it to sync, I have reset, factory reset, unplugged, checked the settings, etc. So far I have not fou...

nuvz by • Community Member
  • 9251 Views
  • 22 replies
  • 0 kudos

Resolved! Google chormecast Model H2G2-42 broke

I recently bough a first generation Chromecast and for 2 months it was working fine until recently when I pulled it out of my TV to use it on vacation... The hdmi output just snapped off and sadly, I can't use it anymore. Can it be replaced? I'd like...

Nick2639 by • Community Member
  • 924 Views
  • 4 replies
  • 0 kudos

Conflicting Google Accounts with YouTube and YouTube TV apps

Hi All,Here's the setup for a Chromecast with Google TV.My mom has 2 Google accounts, one for YT, one for YT TV. Fo simplicity sake I'll map it like this:YouTube - #YouTube TV - #Everything worked fine until about 2 weeks ago, when she mentioned that...

vksolanki by • Community Member
  • 1543 Views
  • 9 replies
  • 0 kudos

Resolved! Factory rest

I have just moved home and changed to a new wifi. I can't set up the chromecast or pair my phone to the device as it remembers the old wifi. I shave tried to remove network to no avail. There isn't a button or a tile to push on my Chromecast device s...

Siepeen by • Community Member
  • 1368 Views
  • 4 replies
  • 2 kudos

chromecast built-in poor quality

I have a tcl 50c715 Android tv with chromecast built-in, it's doing great job when casting from by phone directly when casting screen, but when I cast from several of my windows 10/11 laptop to the tv it has poor quality, just like 360p video with ab...

ericbig66 by • Community Member
  • 1351 Views
  • 2 replies
  • 0 kudos
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