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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 26875 Views
  • 0 replies
  • 12 kudos

Google Chromecast TV remote issue

Anyone had issues with the Google Chromecast TV remote?I've reset the Chromecast and the Remote, both are paired and updated to the latest firmware.However the back button the remote does not work, it clicks fine and mechanically feels okay.All the o...

doogie893 by Community Member
  • 1803 Views
  • 10 replies
  • 0 kudos

CCWGTV stuck in ambient mode

Recently, when I turn on my TCL series 5 and switch to the CCWGTV, it is already in ambient mode and will not respond to the remote, except the left and right arrow buttons to change the pictures. The only way to return it to the main screen is to pu...

samati75 by Community Member
  • 791 Views
  • 3 replies
  • 0 kudos

YouTube and YouTube Music apps on both TV and CCWGTV

First let me say I have already gone through "troubleshooting" for Google Home and YouTube and YouTube Music. My playlists are working perfect on both Computer and Android device. When using either YouTube Music inside CCWGTV or the YouTube Music App...

808IUFan by Community Member
  • 3041 Views
  • 12 replies
  • 0 kudos

Its not getting past connecting with my phone and internet

I've been trying to set up my Chromecast for the past few days and it is not letting me get past connecting to the internet with my phone and all that I've tried about four or five different times and it's just not letting me before it was working pe...

Ana3 by Community Member
  • 667 Views
  • 3 replies
  • 0 kudos

I'm signed in, but chromecast tells me to sign in

Problem started when I cancelled You Tube Premium. I can cast and it gives options, but now it does not show options for movies. You have to guess the number. Now speaker says to sign in and I am signed in, but no icons on Desk top and not where to s...

Snuffy by Community Member
  • 421 Views
  • 1 replies
  • 0 kudos

stop others from accessing my chromecast

my chromecast is built in to my smart TV. everything works great except other people can access my chromecast even though I have that option turned off. does anyone know how to stop that from happening?

Ricky13 by Community Member
  • 747 Views
  • 3 replies
  • 0 kudos

Chromecast is not connecting

While I am connecting from home app.it is showing."Couldn't communicate with your Chromecast"And in the TV  it is showing like this. But my wifi is working with all other appliances

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Ritwik by Community Member
  • 789 Views
  • 3 replies
  • 0 kudos

Resolved! Moved house. Can't figure out how to set up Chromecast.

Am I doing something wrong here, missing a step, doing things in the wrong sequence?I moved home four days ago. At my previous address the Wi-Fi was named “VM97….something”I have connected my phone to my new Wi-Fi named “BTHub….”I plugged in my Chrom...

Pat67 by Community Member
  • 5997 Views
  • 6 replies
  • 1 kudos
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