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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 66 Views
  • 1 replies
  • 0 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26958 Views
  • 0 replies
  • 12 kudos

Built-in Chrome Cast not working in a Hisense U6G

Recently i purchased a tv with chrome cast built-in, but when i try to connect the tv with my google home app, the tv doesnt appear in google home or anyone app like youtube, netfilx, disney+, i would like to know how i can solve this issue, i alrady...

need a remote with the "F" buttons (coloured)

Hi, I'm enjoying my CCwGTV but my IPTV subscription service requires me to use the coloured buttons (red, green, yellow, blue) to access certain menus. I can't find a way to assign these buttons using the setting menu or the phone remote. My TV is an...

Xpatar by • Community Member
  • 2238 Views
  • 3 replies
  • 0 kudos

Google Chromecast TV remote issue

Anyone had issues with the Google Chromecast TV remote?I've reset the Chromecast and the Remote, both are paired and updated to the latest firmware.However the back button the remote does not work, it clicks fine and mechanically feels okay.All the o...

doogie893 by • Community Member
  • 1842 Views
  • 10 replies
  • 0 kudos

CCWGTV stuck in ambient mode

Recently, when I turn on my TCL series 5 and switch to the CCWGTV, it is already in ambient mode and will not respond to the remote, except the left and right arrow buttons to change the pictures. The only way to return it to the main screen is to pu...

samati75 by • Community Member
  • 793 Views
  • 3 replies
  • 0 kudos

YouTube and YouTube Music apps on both TV and CCWGTV

First let me say I have already gone through "troubleshooting" for Google Home and YouTube and YouTube Music. My playlists are working perfect on both Computer and Android device. When using either YouTube Music inside CCWGTV or the YouTube Music App...

808IUFan by • Community Member
  • 3062 Views
  • 12 replies
  • 0 kudos

Its not getting past connecting with my phone and internet

I've been trying to set up my Chromecast for the past few days and it is not letting me get past connecting to the internet with my phone and all that I've tried about four or five different times and it's just not letting me before it was working pe...

Ana3 by • Community Member
  • 681 Views
  • 3 replies
  • 0 kudos

I'm signed in, but chromecast tells me to sign in

Problem started when I cancelled You Tube Premium. I can cast and it gives options, but now it does not show options for movies. You have to guess the number. Now speaker says to sign in and I am signed in, but no icons on Desk top and not where to s...

Snuffy by • Community Member
  • 424 Views
  • 1 replies
  • 0 kudos

stop others from accessing my chromecast

my chromecast is built in to my smart TV. everything works great except other people can access my chromecast even though I have that option turned off. does anyone know how to stop that from happening?

Ricky13 by • Community Member
  • 751 Views
  • 3 replies
  • 0 kudos
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