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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 4613 Views
  • 16 replies
  • 6 kudos

chromecast remote will not pair

hi everyonecame home today and tried to get viewing on our chrome cast. The remote was not responsive. The light was on but nothing was happening. It had power but I changed the batteries anyway. Next I tried pairing. Nothing. Next I reset the chrome...

johny3 by • Community Member
  • 2556 Views
  • 9 replies
  • 1 kudos

Throw away old chromecast?

I have a couple of what I think are 1st Gen Chromecast sticks. We have one I just installed in my smart Samsung tv. I get a message saying “Reconnect Me” and it informs me that the kitchen tv can’t find the network. The tv is actually on the network....

Mike-Mass by • Community Member
  • 3161 Views
  • 8 replies
  • 0 kudos

Resolved! Cannot open apps or settings on Chromecast w/ Google TV

I am having an issue on my CCGTV where I can move the cursor around but can't select anything. This happens on the main menu and I cannot open any app or open the settings. The problem is the same on my remote and my Stadia controller. Eventually aft...

JE2 by • Community Member
  • 9001 Views
  • 9 replies
  • 1 kudos

Chromecast 3rd generation problem

Just got a new chromecast 3rd gen.Connected the device to hdmi port on the tv, ac connection as well.installed Google home on my android cell phone, and started to setup the device.Google home detected the new device, configured, connected it to wifi...

Adrian01 by • Community Member
  • 1660 Views
  • 3 replies
  • 1 kudos

Chromecast 2nd Gen no longer appearing on connected HDMI port

Hi all,Thanks in advance for your assistance with this. My 2nd Gen Chromecast has stopped working. There's power to the device, since there is a constant orange light. The reset button doesn't appear to be stuck, but a hard factory reset via the devi...

micrawshaw by • Community Member
  • 6438 Views
  • 5 replies
  • 0 kudos

Prevent people casting to chromecast

HiI travel a lot and bring my chromecast 4 with me to hook up to the TV. Is there any way of preventing the whole hotel to try and cast their **bleep** to my chromecast. It's really annoying not being able to watch anything for more than 5min before ...

Djee by • Community Member
  • 13944 Views
  • 10 replies
  • 1 kudos

Google TV remote power botton

My Google TV remote power button no longer controls the power of the Samsung TV. The volume button still controls the volume on the Samsung Soundbar. I have tried to unpair the remote and re-pair, factory reset, removing the TV as a device and re-add...

jyarmei1 by • Community Member
  • 2981 Views
  • 9 replies
  • 0 kudos

Can’t sign into google home with account

I received a reminder to switch to Google home from Google wifi. I never used Google wifi and my email address is not one of the choices to set up google home. i don’t have google chrome cast but it’s a required field

Notathome by • Community Member
  • 1473 Views
  • 4 replies
  • 0 kudos

No existant customer service

1 cant even access my current support cases to even get help, cant find them after 2 days of no reply from support.2 cant turn off search results talk back from assistant. No the talkback settings in accessibility does not fix this.There is no ffalco...

Resolved! Hotels

Hey gang. I have a Chromecast I brought from home. My house is flooded, so I’m going to be stuck in this hotel for months, and the Chromecast is my only source of sanity. The hotel has a device hooked to the back of the TV, but it has HDMI inputs. I ...

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