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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 227 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27091 Views
  • 0 replies
  • 12 kudos

Playback error

I use IPTV smarters pro. Since I bought the chromecast with google tv, about less than one year, I face a consistent issue with connectivity and it seems to be present using google device. On the other hand, I have a smart tv that has the application...

Taldabash by • Community Member
  • 574 Views
  • 0 replies
  • 0 kudos

Itv hub on Chromecast with Google TV

Just bought a Chromecast with Google tvThe itv hub app presents a grey screen I have tried uninstallng and reinstalling but no differenceThe version is 1.5.3Is this the correct/current version?

Rodger by • Community Member
  • 954 Views
  • 3 replies
  • 0 kudos

Chromecaster

I just purchased a Chromecast. I’m trying to set it up. The app Indicates I’m connected but nothing is casting to my TV

Gregory83 by • Community Member
  • 734 Views
  • 3 replies
  • 0 kudos

Chromecast won't connect and keeps freezing

I have issues casting from both chrome and apps - I've tried rebooting and factory resets multiple times. When it does actually connect the video will play and then freeze for long periods of time.

ash-maffs by • Community Member
  • 1241 Views
  • 3 replies
  • 1 kudos

Google Chromecast

I am using a Chromecast gen 2 NC2-6A5. It was working just fine till yesterday. It seems there was an update today and it got stuck at 0% for an hour or so and didn't update. I rebooted the router, wifi, created a new room, factory reset Chromecast m...

VS1 by • Community Member
  • 631 Views
  • 1 replies
  • 0 kudos

Google TV remote has frozen up.

When batteries are inserted, light starts pulsating. Can't switch it off. Can't use the remote. Have tried the various suggested solutions , but no success.

Pat49 by • Community Member
  • 1794 Views
  • 11 replies
  • 0 kudos

Older chrome cast

Well I’ve had this thing for a while and it’s always had it’s quirks but after being unplugged once to move the tv it refuses to even connect, I can’t even detect it with any device. As expected this is very frustrating since I know it worked not lon...

Meg113 by • Community Member
  • 335 Views
  • 0 replies
  • 0 kudos

Could not communicate with chromecast from your iphone

This is basically a reboot of many other threads, e.g. https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-not-connection-to-wifi-anymore/m-p/100564#M10454 My chromecast worked perfectly as of yesterday. Today it didn't appear as a device to...

nkm by • Community Member
  • 843 Views
  • 0 replies
  • 0 kudos
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