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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 60 Views
  • 1 replies
  • 0 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26939 Views
  • 0 replies
  • 12 kudos

Resolved! How do I undo a rating that I made on Chromecast with Google TV?

I have a new Chromecast with Google TV.It asks me to rate shows so that it can improve its suggestions to me.I tried it, and I misunderstood the controls.The result was that I downvoted a show that I like, and upvoted a show that I dislike.How do I u...

Resolved! Amazon Prime Video not playing videos through GoogleTV

I can use PC connected to the same TV (via RGB) and go to Amazon and watch Prime Video content, but when I try to view Prime Video through GoogleTV (Chromecast) I eventually get the “Something went wrong” error.I’ve cleared Prime Video’s GoogleTV cac...

Beelymagee by • Community Member
  • 8670 Views
  • 6 replies
  • 3 kudos

Resolved! Can you Cast Aple TV +

I have just signed up for Apple TV + but do not have a smart TV. Can you cast Apple TV to Chomecast? ThanksYolanda

YolReg by • Community Member
  • 2297 Views
  • 6 replies
  • 1 kudos

Does not play sound

Staying at another place. Cannot communicate to Google Home App on Setup. Set up with a Samsung, does not play sound on most streaming services. It does for some cartoons, but other shows, no sound. Applies for Netflix, Disney+, etc. Any suggestions?...

Wise138 by • Community Member
  • 2001 Views
  • 10 replies
  • 1 kudos

The new YouTube app not as useful for video discovery

I loved the older version of the app. The recommended section that was separated in section that would evolve depending on the content I watched was really useful and made me discover very interesting new channel. I never watched as much YouTube befo...

JSGasse by • Community Member
  • 879 Views
  • 4 replies
  • 0 kudos

Issues with Chromecast on TV

I was casting from YouTube TV when all of a sudden it disconnected and whatever I previously casted is still playing. I also cannot cast from my phone and change the channel on the app. What should I do?

kitypod by • Community Member
  • 847 Views
  • 3 replies
  • 0 kudos

Chrome cast keeps rebooting and going through installation.

I recently bought my chrome cast. It worked great for a couple of days and then it started “searching for accessories” and keeps on rebooting. I am not sure why. I read that maybe I needed to plug directly to the wall. I did that and still not workin...

Rmireles9 by • Community Member
  • 782 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast with surround sound setup

My living room is pre-wired with surround sound including speakers. There are 3 speakers on the front wall where the TV goes, and 6 speakers on the ceiling moving front to back. The input to all speakers is on a wall panel on the front wall. I know I...

petermosca by • Community Member
  • 5772 Views
  • 4 replies
  • 0 kudos

Resolved! Audio-video desync

I have been having an issue with my Chromecast with Google TV when using Netflix, Disney+ and casting from some other apps.When watching anything on Netflix and Disney+, after a few minutes, the video starts to lag behind the video. After pausing and...

acarro by • Community Member
  • 3284 Views
  • 9 replies
  • 0 kudos
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